Anthony Capistrano
Taguig, Metro Manila,00
Summary
Accomplished CSR at PayPal and seasoned Head Chef with a proven track record of enhancing customer satisfaction and streamlining operations. Leveraged complaint handling and CRM software proficiency to improve service efficiency. Excelled in fast-paced environments, demonstrating exceptional problem-solving abilities and a customer-focused approach, significantly boosting client loyalty and operational effectiveness.
Overview
5
5
years of professional experience
Work History
CSR
PayPal
10.2023 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided primary customer support to internal and external customers.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Conducted thorough research to provide accurate information to customers regarding product specifications or usage guidelines.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
Head Chef
The Spot Fusion Restaurant
10.2022 - 10.2023
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Placed orders to restock items before supplies ran out.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Hired, managed, and trained kitchen staff.
- Created recipes and prepared advanced dishes.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Ensured timely delivery of all orders during busy services by implementing efficient workstations and streamlined plating processes.
Head Chef
TVGI INTERNATIONAL
03.2019 - 08.2020
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Placed orders to restock items before supplies ran out.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
Education
No Degree - Professional Cooking And Hospitality
Global Academy And Hospitality
Makati City, Metro Manila, PhilippinesSkills
- Call center experience
- Customer Focus
- Complaint Handling
- CRM Software
- Problem-solving abilities
- Computer Proficiency
- Documentation
- Payment Processing
- Data Entry
- Dispute Resolution
- Product Knowledge
- Live chat support
- Technical Support
- Research
- Clerical Support
- [Software] CRM system proficiency
- Proofreading
Timeline
CSR
PayPal
10.2023 - Current
Head Chef
The Spot Fusion Restaurant
10.2022 - 10.2023
Head Chef
TVGI INTERNATIONAL
03.2019 - 08.2020
No Degree - Professional Cooking And Hospitality
Global Academy And Hospitality