ANTHONY BERGANTIN
Technical Support Engineer
Rodriguez Rizal
Summary
A Technical Support Engineer with 3 years of experience delivering real-time support, dealing with internal and external technical problems in diverse environments. Experienced in troubleshooting hardware, software, and network problems with a strong focus on efficiency and client satisfaction. Skilled in clear communication and proficient at guiding non-technical users through problem-resolution processes.
Overview
4
4
years of professional experience
Work History
Technical Support Engineer
Equicom Inc.
02.2024 - Current
- Supported end-user for their concern in their laptop or Desktop unit via remote.
- Configure and installation of standard apps in Laptop or Desktop units.
- Deploying units to the end user, creating accounts of end-user in Active Directory.
- Connecting networks using Physical Address.
- Connecting printer using IP address.
- Disk wiping of HDD/SSD.
- Patching units using MEDC.
- Repairing and replacement of parts in Laptop like keyboard, motherboard, speaker and LCD.
- Doing preventive maintenance for the units.
- Configure and connecting printers to tablets.
- Answering tickets (SDP) regarding of Genesys Telephony.
- Monitoring of Data center and sending report.
- Provided clear and concise documentation of customer interactions, maintaining detailed records for future reference.
Computer Technician
Freelancing
11.2021 - Current
- Performed cleaning, troubleshooting, configuration, installation of software (e.g. OS, MS Office), and reformat of PC
- Conducted thorough diagnostics tests to identify root causes of issues before initiating repairs or recommending solutions.
Technical Support Engineer
Famous Agency
03.2023 - 02.2024
- Supported end-user for their concern in their laptop or Desktop unit via remote.
- Configure and installation of standard apps in Laptop or Desktop units.
- Deploying units to the end user, creating accounts of end-user in Active Directory.
- Connecting networks using Physical Address.
- Connecting printer using IP address.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
Education
Bachelor of Science - Information Technology
ICCT Colleges – Cainta Campus
Cainta, Province Of Rizal, Philippines12-2022
Skills
Experienced in installation, repair, and reformat of PC and Laptop
Experienced in assembling, disassembling, and repair System Unit
Experienced using Any Desk for remote access to users
Timeline
Technical Support Engineer
Equicom Inc.
02.2024 - Current
Technical Support Engineer
Famous Agency
03.2023 - 02.2024
Computer Technician
Freelancing
11.2021 - Current
Bachelor of Science - Information Technology
ICCT Colleges – Cainta Campus