ANTHONY BALUYOT

• Handle new order processing, which involves creating purchase orders and invoices
• Provide customer service assistance, both to our customers and various marketplaces
• Compile and report departmental statistics on a daily and weekly basis
• Manage and map events for smooth execution
• Fulfill ticket orders for non-automated deliveries
• Assist in managing accounts for large partners, including tasks related to accounts receivable and delivery reporting
• Oversee the management of promo codes and passwords for multiple accounts
• Collaborate with the VIP Fulfillment team to facilitate ticket acceptance for package orders
• Keep an updated log of postponed and canceled events
• Provide after-hours and weekend support for the Inventory and VIP divisions
• Support the Inventory Manager with purchasing operations

• Monitors daily operations and is primarily responsible for team metrics
• Handles escalations from the team
• Drives team performance thru regular engagement, counseling and mentoring, rewards and recognition and delegation of tasks for competency and critical skills development
• Plans and manages team resources through scheduling and workload balancing to achieve team objective, SLAs, Stakeholders' requirements, etc.
• Contributes to the development of new ideas and methods to improve key processes
• Directly influences and guides the team, provides direction in workload priorities
• Works with cross-functional groups for process alignment and escalations
• Works with Management team to determine business change initiatives
• Resolves complex requirements conflicts through effective stakeholder engagement
• Maintains quality of work control to ensure that its product and services are fulfilling the customer's needs
• Drafts and updates work procedure and process flow charts
• Review and assess Supply and Demand Gap on a daily basis in coordination with the supply chain team
• Responsible for managing team meetings and participating in operations leadership meetings
• Communicates to team members any new requirements, changes, updates on all support related information as well as company information
• Effectively conducts regular huddles, team meetings, coaching and feedback session with direct reports
• Work closely with the AR Team to monitor collections

• Partner customer support

• Responsible for the end-to-end partner support and client relations

• Working with partner executives to meet all business needs

• Handles customer complaints

• Manage and monitor on-time delivery of orders and requirement by region, being personally accountable for customer satisfaction

• Help the team manage shipments achieving weekly and quarterly goals

• Direct support for Regional Sales Manager and Area Sales Manager

• Sales order booking; receives and qualify customer's purchase orders

• Respond to inbound calls and emails from customers

• Log all calls into Salesforce

• Sales analysis and report generation by extracting data from the ERP system (Oracle)

• Create representative graphs for sales analysis

• Generate reports on several performance factors for evaluative purposes of partners

• Handling inbound/outbound calls and answering customer queries on their credit card account

• Establish contact/rapport with customers in order to identify customer needs and actively promote Bank products

• Undertake data preparation as assessed and described in Department Manuals, Bank policies and other procedures Responsible for leading a team of Analysts in supporting the ASP PHL processes

• Update customer profile by maintenance

• Preparation of raw materials and wafer yieldanalysis

• Daily report creation and proper work order endorsements

• Tested and troubleshot designs to determine root causes of faults.

• Investigated reported malfunctions using methodical approach.

• Coordinated assembly and installation of new and modified machine tools and controls.

• Applied technical troubleshooting abilities to identify and resolve mechanical system build issues.

• Inspected output against specifications, regulations and contract provisions.

• Helped develop safety standards for mechanical work and monitored implementation.

Supported continuous technical improvements and aided innovation with highly complex mechanical engineering projects