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Anthonette Jane Apale
Virtual Assistant
Davao City
Summary
Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering experience providing quality administrative support to clients. Resourceful and experienced offering expertise in customer service, travel coordination and file management. Experienced technical support representative with half a year of experience in BPO industry. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Virtual Assistant
Freelance
10.2022 - 02.2023
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Uploaded files for team use on Google Suite and SharePoint.
- Coordinated Skype calls across multiple time zones.
- Completed business correspondence, transcription and data entry.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Technical Support Representative
VXI
Davao City
2022 - 2022
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Submitted service tickets for equipment maintenance requests.
- Managed high levels of call flow and responded to technical support needs.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Used ticketing systems to manage and process support actions and requests.
Education
Senior Highschool - Accounting And Business Management
Bestlink College of The Philippines
Caloocan City, Philippines 08.2019 - 03.2022
Skills
Bookkeeping
Software
Microsoft Office
Certification
Certified in TESDA NCIII Bookkeeping
Timeline
Certified in TESDA NCIII Bookkeeping
05-2023
Virtual Assistant
Freelance
10.2022 - 02.2023
Technical Support Representative
VXI
2022 - 2022
Senior Highschool - Accounting And Business Management
Bestlink College of The Philippines
08.2019 - 03.2022
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