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I have extensive experience as a Sr. Product Support Engineer / Customer Support L1.
Throughout career, have consistently demonstrated a strong commitment to delivering exceptional customer service.
Expertise lies in addressing and resolving complex technical issues associated with the company's products.
Customer-centric approach has been a cornerstone of our work,
emphasizing the importance of coustomer satisfaction in every interaction.

Over the years, we have encountered a diverse form of technical issues, allowing to refine the ability to adapt to new challenges swiftly.
This adaptability, combined with a decade of experience, positions as a professional capable of navigating the
complexities of product support while maintaining a focus on meeting and exceeding customer expectations.

Customer-focused professional with 36 years of experience in customer service. Expertise in CRM systems, including Salesforce and Zendesk, facilitating effective issue resolution and enhancing customer satisfaction. Strong communicator and problem-solver, driving team productivity and fostering client relationships.

Technical support professional with focus on delivering reliable resolutions to technical issues. Background in troubleshooting and resolving customer concerns, contributing to improved service quality. Known for collaborative teamwork and adaptability, ensuring consistent performance in dynamic environments. Proficient in technical troubleshooting and customer communication, valued for reliability and flexibility.

My name is Rajkumar Singh, and I have a diverse and extensive background in technical customer support, IT management, and customer service roles. My experience includes two years as a Technical Customer Support Engineer at Vectorflow, where I supported clients like Oracle, British Petroleum, AT&T, and Adobe, among others. My responsibilities involved performance testing, enterprise monitoring, troubleshooting, and SQL database management.
Before Vectorflow, I worked in social media escalation at Meesho, handling customer complaints and interactions across multiple platforms. I also have experience from Smart Coin Finance Pvt Ltd in customer onboarding and collections, as well as voice process experience at Aegis for Flipkart CT, where I managed critical customer issues.
My career began in the Indian Army, where I served for seven years, managing ground duties and the IT section. I demonstrated strong leadership, problem-solving skills, and resilience.
I hold a BBA from William Carey University and have technical skills in SQL, DBX, Putty, Jira, Zendesk, and other tools. I am known for my technical expertise, problem-solving abilities, and strong communication skills.

ANTHER AQUINO

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Elementary Graduate - ALS A&E

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