ANSELMO CRUEL BRUTAS
MANDALUYONG CITY
Summary
Committed professional with extensive experience in supervisory roles, adept at optimizing team performance and driving operational excellence. Reliable and adaptive, with key skills in leadership and strategic planning. With solid background in managing and resolving delinquent accounts. Demonstrated ability in utilizing communication and problem-solving skills to maintain positive client relationships.
Overview
12
12
years of professional experience
Work History
TNVS Driver
Joyride
06.2025 - Current
- Maintained compliance with traffic laws and safety regulations during all driving activities.
- Operated various vehicle types to ensure timely deliveries and adherence to scheduled routes.
- Communicated effectively with customers regarding status and updates.
- Improved customer satisfaction by maintaining punctuality and adhering to strict pick-up schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
BILLING & COLLECTION ASSOCIATE
AQUASMARTGUARD CORP
09.2023 - 02.2025
- Managed collection processes, ensuring compliance with company policies and regulations.
- Developed and implemented strategies for improving collection efficiency and effectiveness.
- Analyzed accounts to identify delinquency trends, enhancing recovery approaches.
- Monitored account statuses, providing timely updates to management on collection efforts.
- Utilized collection software to track payments, follow-ups, and reporting metrics accurately.
- Minimized risk exposure by diligently adhering to internal policies and procedures throughout the collections process.
- Increased revenue recovery through diligent follow-up on past-due accounts and effective negotiation tactics.
WAITER
MASIL CHARCOAL GRILL
02.2023 - 07.2023
- Delivered exceptional customer service, ensuring memorable dining experiences for guests.
- Managed multiple tables efficiently in a fast-paced environment, prioritizing guest needs.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing overall ambiance.
- Handled customer inquiries and complaints with professionalism, resolving issues promptly.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
MANAGER SUPERVISOR
FIERY STYLE SOUTHWESTERN FLAMING GRILL
07.2022 - 12.2022
- Supervised daily operations, ensuring adherence to quality standards and service excellence.
- Trained and mentored staff on food preparation techniques and customer service best practices.
- Developed and implemented efficient workflow processes to enhance kitchen productivity.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Supervised cross-functional teams, ensuring seamless collaboration on complex projects and timely completion of tasks.
- Established clear objectives for the team, resulting in improved performance metrics across various projects.
- Enhanced team efficiency by implementing streamlined processes and effective communication strategies.
ADMIN STAFF
FIERY STYLE SOUTHWESTERN FLAMING GRILL
05.2022 - 07.2022
- Answering phones and responding to emails in a professional and timely manner.
- Managing correspondence, including sorting and distributing emails.
- Maintaining accurate records and filing system electronic and paper based systems.
- Responsible for entering data into databases or spreadsheets.
- Providing general administrative support including, photocopying and scanning of documents.
DELIVERY RIDER
LALAMOVE
03.2022 - 05.2022
- Delivered packages efficiently across designated routes, ensuring timely arrival and customer satisfaction.
- Navigated urban areas utilizing GPS systems to optimize delivery paths and reduce transit times.
- Communicated effectively with customers regarding delivery status, addressing concerns promptly and professionally.
TECHNICAL SUPPORT
ELLI ENTERPRISES PRINTER SPECIALIST
02.2020 - 01.2021
- Providing technical assistance to customers who are experiencing issues with their computer and printers.
- Troubleshooting technical issues, identifying the root cause of the problem to provide a solution.
- Resolving technical issues, either remotely or by visiting personally the customer.
- Documenting technical issues and solutions provided.
- Collaborating with other team members, such as software development teams to resolve complex problems.
TECHNICAL SUPPORT
INKLINE OFFICE SOLUTION
11.2018 - 01.2020
- Providing technical assistance to customers who are experiencing issues with their computer and printers.
- Troubleshooting technical issues, identifying the root cause of the problem to provide a solution.
- Resolving technical issues, either remotely or by visiting personally the customer.
- Documenting technical issues and solutions provided.
- Collaborating with other team members, such as software development teams to resolve complex problems.
SERVICE CREW/KITCHEN STAFF
CHOWKING, BONI MANDALUYONG BRANCH
01.2014 - 02.2018
- Cleaning tables and chairs to ensure the dining area is well maintained.
- Refilling condiments, napkins, and utensils.
- Monitoring food inventory and ordering supplies.
- Prepared food items according to standardized recipes and portion guidelines.
- Maintained cleanliness and organization of kitchen work areas to ensure food safety.
- Assisted in inventory management, tracking supplies, and placing orders as needed.
- Provided exceptional customer service by addressing inquiries and ensuring satisfaction with meal presentations.
Education
Bachelor of Science - Information Technology (Undergraduate)
Jose Rizal University (JRU)
Mandaluyong City, Metro Manila01.2018
Bachelor of Science - Hospitality Management, Major in Cruise Line Operations (2nd Year)
EARIST
Sampaloc, Manila01.2014
High School - undefined
Mandaluyong High School
Mandaluyong City, Metro Manila01.2012
Elementary School - undefined
Mandaluyong Elementary School
Mandaluyong City, Metro Manila01.2008
Skills
- Strong interpersonal communication skills
- Ensure customer satisfaction through quality service
- Proficient in technology utilization for task efficiency
- Prioritize tasks efficiently
- Adaptable to changing circumstances
- Empathy and tactfulness
- Patience and persistence
- Team management
- Goal oriented
- Verbal and written communication
- Positive attitude
Timeline
TNVS Driver
Joyride
06.2025 - Current
BILLING & COLLECTION ASSOCIATE
AQUASMARTGUARD CORP
09.2023 - 02.2025
WAITER
MASIL CHARCOAL GRILL
02.2023 - 07.2023
MANAGER SUPERVISOR
FIERY STYLE SOUTHWESTERN FLAMING GRILL
07.2022 - 12.2022
ADMIN STAFF
FIERY STYLE SOUTHWESTERN FLAMING GRILL
05.2022 - 07.2022
DELIVERY RIDER
LALAMOVE
03.2022 - 05.2022
TECHNICAL SUPPORT
ELLI ENTERPRISES PRINTER SPECIALIST
02.2020 - 01.2021
TECHNICAL SUPPORT
INKLINE OFFICE SOLUTION
11.2018 - 01.2020
SERVICE CREW/KITCHEN STAFF
CHOWKING, BONI MANDALUYONG BRANCH
01.2014 - 02.2018
High School - undefined
Mandaluyong High School
Elementary School - undefined
Mandaluyong Elementary School
Bachelor of Science - Information Technology (Undergraduate)
Jose Rizal University (JRU)
Bachelor of Science - Hospitality Management, Major in Cruise Line Operations (2nd Year)
EARIST
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