Ann Mariz Estrella
Quezon City, Metro Manila,00
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Property Manager
Opuluxe Management
02.2024 - 06.2025
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Guests, cleaners and maintenance team communications.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Strategic marketing and lead generation, I connect with homeowners and real estate investors who are looking to maximize their property's potential on platforms like Airbnb, Furnished Finder, and more.
Service Delivery Specialist
Assist Circle
09.2023 - 12.2024
- Coordinating check-ins and check-outs, managing cleaning schedules, addressing maintenance issues, and ensuring each property delivers a 5-star experience.
- I serve as the main point of contact between guests, owners, and service providers to keep everything running smoothly and efficiently.
- Improved service quality, addressing client concerns promptly and professionally.
Content Moderator
Acquire BPO
03.2021 - 08.2023
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform in Roblox.
- Handling concerns regarding hacked accounts, resetting passwords and login issues.
Sales and Billing Representative
Teletech - Novaliches
02.2020 - 03.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Additionally, with sales and their billing concerns.
Customer Service Representative
24/7 Intouch
05.2019 - 02.2020
- Assisted customers in replacement for their kitchenware and placing online orders, improving overall user experience. I handled Calphalon cookware products.
Technical Support Representative
Convergys
09.2015 - 04.2019
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience in Microsoft.
- I was a TSR for 8 months and was pulled out as a Floorwalker for 3 months and got promoted as an SME/Tech coach for the rest of my stay in Microsoft.
- I was transferred to AT&T mobility for Sales and Billing support as a Sales coach until the rest of my stay with the company.
Education
Bachelor of Science - Architecture
Technological Institute of The Philippines
Quezon City, Metro Manila, Philippines 04.2001 -
Skills
Excellent written and verbal communication skills
Tech Savvy (Microsoft software/OS)
Proven leadsership skills and ability to motivate
Property management and Lead marketing
Adaptability and flexibility
Timeline
Property Manager
Opuluxe Management
02.2024 - 06.2025
Service Delivery Specialist
Assist Circle
09.2023 - 12.2024
Content Moderator
Acquire BPO
03.2021 - 08.2023
Sales and Billing Representative
Teletech - Novaliches
02.2020 - 03.2021
Customer Service Representative
24/7 Intouch
05.2019 - 02.2020
Technical Support Representative
Convergys
09.2015 - 04.2019
Bachelor of Science - Architecture
Technological Institute of The Philippines
04.2001 -