Ann Mariel Ruiz
April 21 2002,Philippines
Summary
Customer-focused Retail Sales Associate with expertise in resolving queries through active listening and tailored solutions. Drives sales by aligning products with customer needs and collaborates to optimise operations during peak times. Leverages strong complaint resolution skills to enhance customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Warehouse Department Store
Urdaneta City, Philippines
04.2023 - 01.2024
- Guided customers in product selection, providing detailed information to optimise sales and improve shopping experience.
- Helped customers choose products aligned with their personal needs and preferences, enhancing overall customer satisfaction.
- Resolved customer queries, utilising active listening and problem-solving skills to ensure customer satisfaction.
Crew Member
Gazebo Restaurant
Urdaneta City, Pampanga Philippines
01.2021 - 02.2022
- Took customer orders accurately, offering menu recommendations and answering queries about ingredients.
- Resolved customer complaints with empathy and professionalism, fostering positive customer relationships.
- Collaborated with team members to maintain efficient service during peak times, enhancing customer satisfaction.
- Executed cleaning and serving tasks in a busy restaurant environment, ensuring high cleanliness standards and customer readiness.
Education
Diploma of Higher Education - Caregiving
Urdaneta City University
Urdaneta City01-2021
Certificate of Higher Education - Food and Beverages
Toboy National Highschool
Toboy01-2019
Skills
- Customer relationship management
- Sales techniques
- Customer engagement
- Cross-selling strategies
- Order accuracy
- Visual merchandising
- Inventory management
- Market awareness
- Complaint resolution
- Active listening
- Team collaboration
- Time management
- Training support
Hobbies and interests
- Fitness & Athletics: Dedicated to an active lifestyle centered around regular weightlifting, athletic training, and competitive sports like basketball to maintain strength and energy
Timeline
Retail Sales Associate
Warehouse Department Store
04.2023 - 01.2024
Crew Member
Gazebo Restaurant
01.2021 - 02.2022
Diploma of Higher Education - Caregiving
Urdaneta City University
Certificate of Higher Education - Food and Beverages
Toboy National Highschool