Results-driven Operations Analyst with a strong background in data analysis and process optimization, committed to enhancing operational efficiency within dynamic organizations. Expertise in leveraging analytical skills and strategic thinking to streamline operations and drive significant performance improvements. Recognized for exceptional communication and collaboration abilities, consistently delivering impactful results that align with organizational goals. Eager to contribute to a growth-oriented environment that fosters challenge and productivity.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Operations Analyst
Arch Global Services, Incorporated
Lahug, Cebu City, Philippines
04.2024 - Current
Booking of Policy/risk from different LOB (Marine Hull & War, Marine Fine Art & Species, Property, Casualty, Marine Liabilities, Executive Assurance, Offshore/Onshore, Accident & Health Energy, Professional Indemnity & Terrorism) for both new and renewals Firm Orders in IRIS.
Booking Policy/Risks for their Endorsements and Declaration Attaching for all LOB (Line of business).
Responsible for protecting the company from financial and reputational losses related to sanctions.
Ensuring Sanctions compliance with the Regulators and Authorities globally.
Monitoring suspicious transactions and resolving any concerns in a timely manner
Participating in any ad hoc project in the company and/or as per UW/UWA requests.
Emailing/Answering queries from clients/UWA/UW/Brokers for the relating LOB processes.
Booking Risk Points GWP for LOBs (Marine Hull & War, Marine Fine Art & Species, Marine Liabilities, Casualty, Executive Assurance, Professional Indemnity)2020-2021.
(Central Support Team – June 2023 – Present) Supporting from time to time as management request
Resolving and processing Risk within SLA from different teams’ query/issue.
Sending query/replies to the clients/brokers for their respective LOBs.
Operations Analyst Mid
Arch Global Services, Incorporated
Lahug, Cebu City, Philippines
04.2020 - 03.2024
Booking of Policy/risk from different LOB (Marine Hull & War, Marine Fine Art & Species, Property, Casualty, Marine Liabilities, Executive Assurance, Offshore/Onshore, Accident & Health Energy, Professional Indemnity & Terrorism) for both new and renewals Firm Orders in IRIS.
Booking Policy/Risks for their Endorsements and Declaration Attaching for all LOB (Line of business).
Responsible for protecting the company from financial and reputational losses related to sanctions.
Ensuring Sanctions compliance with the Regulators and Authorities globally.
Monitoring suspicious transactions and resolving any concerns in a timely manner
Participating in any ad hoc project in the company and/or as per UW/UWA requests.
Emailing/Answering queries from clients/UWA/UW/Brokers for the relating LOB processes.
Booking Risk Points GWP for LOBs (Marine Hull & War, Marine Fine Art & Species, Marine Liabilities, Casualty, Executive Assurance, Professional Indemnity)2020-2021.
Data Analyst
Arch Global Services, Incorporated
Lahug, Cebu City, Philippines
09.2017 - 04.2020
Booking of Policy/risk from different LOB (Marine Hull & War, Marine Fine Art & Species, Property, Casualty, Marine Liabilities, Executive Assurance, Offshore/Onshore, Accident & Health Energy, Professional Indemnity & Terrorism) for both new and renewals Firm Orders in IRIS.
Booking Policy/Risks for their Endorsements and Declaration Attaching for all LOB (Line of business).
Responsible for protecting the company from financial and reputational losses related to sanctions.
Ensuring Sanctions compliance with the Regulators and Authorities globally.
Monitoring suspicious transactions and resolving any concerns in a timely manner
Participating in any ad hoc project in the company and/or as per UW/UWA requests.
Emailing/Answering queries from clients/UWA/UW/Brokers for the relating LOB processes.
Booking Risk Points GWP for LOBs (Marine Hull & War, Marine Fine Art & Species, Marine Liabilities, Casualty, Executive Assurance, Professional Indemnity)2020-2021.
(Accounts & Reconciliations – Marine Team from June 2018 - Oct 2019) Processes Delinks and Premium payments from Brokers to the company.
Booking new/renewal Policy/Risks for Marine LOB with their Firm Orders, Endorsements and Declaration Attaching.
Area Assistant
Unilever Philippines Inc.
Cebu City, Philippines
02.2016 - 03.2017
Logistics for Documents hard copy (Invoice, Billing & Vouchers), local products and samples to other area within Cebu & Central East Visayas
Admin hoc duties for CEV Area and support for head office
Make reports and data needed by head office
Hotel and function room bookings for areas’ events and employees.
Encoder
Social Security System
Makati City, Philippines
09.2014 - 02.2016
Encodes different SSS forms (ex; E1, E4, RS1) to the systems. (SQL)
Monitor and ensure the forms were correctly scanned and encoded in the computer.
Total Information Management Corporation
On-Job Trainee / HR Assistant – HR Department
Pepsi Cola Product Philippines
Cebu, Philippines
09.2013 - 12.2013
Makes photocopies, faxes and scans documents.
Conducts Exams for Applicants.
Assists in making Payroll slips.
Prepares new employee files (206).
Files papers and documents into appropriate employee files.
Education
Business Administration Major Marketing Management
Salazar Colleges of Science And Institute of Technology
Cebu City, Philippines
04-2014
Skills
Data analysis and management
Computer Literacy (eg MS Office, SQL, Citrix, IRIS, SharePoint)
Interpersonal Communication
Minimal supervision required
Team-oriented and self-sufficient
Client relationship management
Process flows
Document reviews
Operational efficiency
Process updates
Workflow optimization
Multitasking
Attention to detail
Time management
Cross-functional teamwork
Excellent communication
Problem-solving abilities
Certification
SPARK LinkedIn Training - [June 2025]
Seminars Attended
October 2010 Effective Communication
September 2012 2nd Student Marketing Convention
September 2013 3rd Student Marketing Convention
Spark Training - Linkedin Learning June 30, 2025
Timeline
Senior Operations Analyst
Arch Global Services, Incorporated
04.2024 - Current
Operations Analyst Mid
Arch Global Services, Incorporated
04.2020 - 03.2024
Data Analyst
Arch Global Services, Incorporated
09.2017 - 04.2020
Area Assistant
Unilever Philippines Inc.
02.2016 - 03.2017
Encoder
Social Security System
09.2014 - 02.2016
On-Job Trainee / HR Assistant – HR Department
Pepsi Cola Product Philippines
09.2013 - 12.2013
Business Administration Major Marketing Management
Salazar Colleges of Science And Institute of Technology