Ann Margaret Iñigo
Quezon City, Metro Manila
Summary
Adept at elevating customer experiences, I honed my skills in complaint resolution and critical thinking at EPerformax, leading to significant loyalty and repeat business. My background also includes enhancing team productivity at GMA Network Inc, showcasing my ability to blend hard skills like data entry with soft skills such as relationship building.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
EPerformax
09.2021 - Current
- Resolved conflicts while staying professional under stress.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Associate Producer
GMA Network Inc
06.2006 - 07.2021
- Supported producers in decision-making processes, contributing valuable insights from a diverse range of perspectives.
- Oversaw post-production activities including video editing, sound mixing, color correction, and motion graphics creation to achieve high-quality final products.
- Determined project budgets to estimate and control overall project costs.
- Managed multiple projects simultaneously, ensuring timely completion and meeting budget constraints.
Production Assistant
Viva Television Inc
10.1996 - 01.2003
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse filming areas to support operations.
- Maintained a safe and clean work environment, contributing to overall team productivity.
Education
Bachelor Of Arts - Mass Communication
St. Joseph’ College
Quezon City, Metro Manila, Philippines 10.1996
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Complaint handling
- Complaint resolution
- Payment processing
- Call management
- Product knowledge
- Team development
Timeline
Customer Service Representative
EPerformax
09.2021 - Current
Associate Producer
GMA Network Inc
06.2006 - 07.2021
Production Assistant
Viva Television Inc
10.1996 - 01.2003
Bachelor Of Arts - Mass Communication
St. Joseph’ College
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