ANNIEZA VILA DELA CRUZ
Valenzuela, Metro Manila,00
Summary
Proven track record in enhancing customer satisfaction and optimizing inventory at Job, leveraging skills in online platforms and customer engagement. Expert in negotiating with suppliers to boost profit margins and adept at creating positive customer experiences, even under pressure. Demonstrates exceptional multitasking and interpersonal abilities, contributing to significant team success.
Overview
5
5
years of professional experience
Work History
Online Seller
Job
Binmaley, Province Of Pangasinan
04.2022 - 02.2023
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
- Stayed current on industry trends and consumer preferences to curate a relevant and appealing product selection.
- Built strong relationships with suppliers, negotiating favorable pricing terms that increased profit margins without sacrificing quality.
- Managed inventory levels effectively, ensuring products were always available for purchase and minimizing out-of-stock situations.
Waitress
Job
Baguio City, Province Of Benguet
01.2021 - 12.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Barista
Working
Lingayen, Province Of Pangasinan
03.2018 - 01.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Education
High School Diploma -
Pangasinan National Highschool
Lingayen Pangasinan03.2016
No Degree -
Central Poblacion Elementary School
Lingayen, Province Of Pangasinan, Philippines03.2012
Skills
- Online platforms
- Inventory Management
- Customer Engagement
- Payment Processing
- Sales expertise
Languages
English
Upper intermediate (B2)
Timeline
Online Seller
Job
04.2022 - 02.2023
Waitress
Job
01.2021 - 12.2021
Barista
Working
03.2018 - 01.2020
High School Diploma -
Pangasinan National Highschool
No Degree -
Central Poblacion Elementary School