Hi, I’m
Annie Rose Mana-ay
San Isidro Cainta Rizal,Rizal
Summary
Dynamic professional with a proven track record at L.H. Arenal Technical & Janitorial Services and Matatag Cargo Logistics Corp. excelling in clerical support and customer communication. Leveraged expertise in database administration and interpersonal confidence to enhance customer satisfaction and streamline operations. Demonstrated ability to drive sales and maintain confidentiality, contributing to significant process improvements.
Overview
13
years of professional experience
Work History
L.H. Arenal Technical & Janitorial Services
Administrative Clerk
05.2015 - 10.2020
Job overview
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
Matatag Cargo Logistics Corp.
Customer Sales Support Representative
01.2008 - 01.2015
Job overview
- Coordinated order processing, shipping, and billing procedures to ensure timely delivery and accurate invoicing for all transactions.
- Leveraged CRM software to track leads and manage the sales pipeline effectively and efficiently.
- Assisted in the development of sales training materials, sharing best practices and valuable insights with new team members to accelerate onboarding and performance.
- Participated in trade shows and industry events as a knowledgeable company representative promoting brand awareness within target markets.
- Maintained detailed records of customer interactions, ensuring accurate information for follow-up communications.
- Collaborated with the sales team to develop targeted strategies for client acquisition and retention.
- Managed high-volume calls, effectively handling customer inquiries and complaints.
- Implemented feedback from clients to improve products and services through continuous improvement initiatives.
Education
The Sisters of Mary SchoolCebu City, Philippines
Associate Of Occupational Studies from Vocational-Technical Education
12.2003
The Sisters of Mary SchoolCebu City, Philippines
Secondary
2003
Ungka 2 Elementary SchoolPavia,Iloilo Philippines
04.2000
Skills
- Clerical Support
- Maintaining confidentiality
- Verbal and written communication
- Database entry
- Billing and Invoicing
- Customer follow-up
- Filing systems
- Documentation and Recordkeeping
- Scheduling appointments
- Database Administration
- Interpersonal confidence
- Document Management
- Supply Ordering
- Office Supply Management
- Daily Reporting
- Data Compilation
- Meeting Coordination
- Word Processing
- Basic accounting
- Expense Reports
- Travel Arrangements
- Information Security
- Driving sales
- Multitasking Abilities
- Microsoft Office
- Data Entry
- Customer Communication
- Teamwork and Collaboration
Languages
English
Intermediate (B1)
Timeline
Administrative Clerk
L.H. Arenal Technical & Janitorial Services
05.2015 - 10.2020
Customer Sales Support Representative
Matatag Cargo Logistics Corp.
01.2008 - 01.2015
The Sisters of Mary School
Associate Of Occupational Studies from Vocational-Technical Education
The Sisters of Mary School
Secondary
Ungka 2 Elementary School
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