Annie Rose Banalo
Sibulan,Negros Oriental
Summary
Detail-oriented product lister with expertise in managing and optimizing online listings. Proficient in creating SEO-friendly titles and descriptions that improve search visibility and increase conversions. Strong problem-solving and communication skills enhance customer service across various industries. Demonstrates adaptability and initiative in addressing challenges and fostering positive customer interactions.
Overview
17
17
years of professional experience
Work History
Product Lister
Nexora
02.2024 - 10.2024
- Uploaded and managed product listings on Shopify with accurate titles, descriptions, and images.
- Created SEO-friendly product titles and descriptions to enhance search visibility and conversions.
- Organised products into suitable collections and categories for improved store navigation.
- Edited and optimised product images by removing watermarks, logos, and unnecessary elements.
- Managed product variants, including sizes and colours, ensuring consistency across listings.
- Coordinated with suppliers to confirm product details and availability.
- Identified and removed duplicate or low-performing products to uphold store quality.
Credit Card Customer Service Specialist
JPMorgan Chase
03.2014 - 03.2022
- Processed requests for replacements of lost or stolen credit cards to minimise customer disruption.
- Provided assistance with customer statements, payments, and account inquiries.
- Supported customers in filing disputes for unauthorised or duplicate transactions.
- Facilitated reporting and submission of fraud claims for customers during challenging situations.
- Assisted customers with online enrolment and account services.
- Guided customers towards self-service options for efficient resolution of concerns.
Retail Banking Customer Service Specialist
JPMorgan Chase
09.2014 - 03.2017
- Provided support to customers by supplying accurate information on checking and savings accounts.
- Assisted clients with queries related to balances, transactions, and account management.
- Resolved customer concerns by offering effective solutions to improve overall experience.
- Managed client accounts by reviewing and updating details to ensure accuracy and compliance.
- Handled inbound customer service calls efficiently to resolve queries and complaints, maintaining satisfaction levels.
Customer Service Representative
Convergys
Cebu, Philippines
03.2008 - 08.2014
- Resolved billing disputes and customer enquiries with professionalism.
- Supported customers in technical troubleshooting to effectively address service issues.
- Assisted customers in arranging payment plans for collections.
- Processed and issued product orders and service upgrades for customers.
Education
Bachelor of Science - Office System Management
Negros Oriental State University
Dumaguete01-2006
Skills
- Product listing and account management
- Technical support and problem-solving
- Willingness to learn and customer focus
- Customer service and payment processing
Timeline
Product Lister
Nexora
02.2024 - 10.2024
Retail Banking Customer Service Specialist
JPMorgan Chase
09.2014 - 03.2017
Credit Card Customer Service Specialist
JPMorgan Chase
03.2014 - 03.2022
Customer Service Representative
Convergys
03.2008 - 08.2014
Bachelor of Science - Office System Management
Negros Oriental State University