Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Annielyn Aniceto
Customer Service
034 Sitio Victoria San Juan Cainta Rizal
Summary
Overview
11
years of professional experience
Work History
IBEX Global
Customer Service Representative Technical Support
10.2022 - Current
Job overview
Technical Support (Voice ) Oct 2022 - July 2023
Technical & Sales Support ( Non-Voice ) August 2023 - Present
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Birgma Asia Trading Limited ROHQ
Customer Service Supervisor
11.2012 - 12.2021
Job overview
- Customer Service Assistant Shipment Confirmation Nov 2012 - Mar 2015
- Pricing Staff April 2015 - Sep 2016
- Purchase Order Management Oct 2016 - Dec 2017
- Customer Service Supervisor Jan 2018 - Dec 2021
Improve efficiency by educating the team on the process, help them understand company’s
goals and expectations, provide with process manuals as their guide and continuous coaching
and guidance.
Education
AMA Computer Learning Center (ACLC)Commonwealth, Quezon City, Philippines
Business And Office Administration Services (BOAS) from Basic Business And Accounting Skills
04.2001
University Overview
Basic business and accounting skills, office software, data management and business networking. delve into principles of desktop publishing, human resources or records management. manipulate spreadsheet, word processing and graphic presentation software. In addition to general education requirements.
Skills
Punctuality & Appointment Scheduling
Timeline
Customer Service Representative Technical Support
IBEX Global
10.2022 - Current
Customer Service Supervisor
Birgma Asia Trading Limited ROHQ
11.2012 - 12.2021
AMA Computer Learning Center (ACLC)
Business And Office Administration Services (BOAS) from Basic Business And Accounting Skills
04.2001
REFERENCES
REFERENCES
Rosebelle G. Liu
ADA Drilling Company Office Manager, Makati City
09988522058
Cyril B. Miras
Former Birgma Accounting Manager, Quezon City
09171137185
REFERENCES
REFERENCES
Rosebelle G. Liu
ADA Drilling Company Office Manager, Makati City
09988522058
Cyril B. Miras
Former Birgma Accounting Manager, Quezon City
09171137185
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