Spreadsheet
Annie Ramos
Guest Service Agent
2280 B Arellano Street Santa Ana, Manila
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Guest Service Agent position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Business Process Management Officer
Security Bank Corporation
Makati
08.2022 - Current
- Conducted research, gathered information from multiple sources and presented results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Led projects and analyzed data to identify opportunities for improvement.
Junior Relationship Manager
Security Bank Corporation
Makati
06.2017 - 08.2022
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Monitored company inventory to keep stock levels and databases updated.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Customer Advisor
Security Bank Corporation
Makati
08.2009 - 06.2017
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
Teller
Security bank Corporation
Makati
04.2007 - 08.2009
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Counted, verified and handled bank deposits and armored car transactions.
Assistant Store Manager
Chowking Food Corporation
Pasay
06.2004 - 03.2007
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Education
BBA - Marketing
Polytechnic University of The Philippines
Manila 06.1999 - 04.2004
Skills
Business process management
Product and service sales
Client Service
Recordkeeping strengths
Complaint resolution
Multi-line phone talent
Cash handling expertise
Stock management
Staff supervision
Microsoft Office Suite
Critical Thinking
Software
Word Processing
Presentation Software
Project Management
Certification
Virtual Assistant Training
Timeline
Virtual Assistant Training
11-2022
E-Commerce Course
11-2022
Business Process Management Officer
Security Bank Corporation
08.2022 - Current
Junior Relationship Manager
Security Bank Corporation
06.2017 - 08.2022
Customer Advisor
Security Bank Corporation
08.2009 - 06.2017
Teller
Security bank Corporation
04.2007 - 08.2009
Assistant Store Manager
Chowking Food Corporation
06.2004 - 03.2007
BBA - Marketing
Polytechnic University of The Philippines
06.1999 - 04.2004