Spreadsheet
Annie Ramos
Guest Service Agent
2280 B Arellano Street Santa Ana, Manila
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Guest Service Agent position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Business Process Management Officer
Security Bank Corporation
Makati
08.2022 - Current
- Conducted research, gathered information from multiple sources and presented results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Led projects and analyzed data to identify opportunities for improvement.
Junior Relationship Manager
Security Bank Corporation
Makati
06.2017 - 08.2022
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Monitored company inventory to keep stock levels and databases updated.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Customer Advisor
Security Bank Corporation
Makati
08.2009 - 06.2017
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
Teller
Security bank Corporation
Makati
04.2007 - 08.2009
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Counted, verified and handled bank deposits and armored car transactions.
Assistant Store Manager
Chowking Food Corporation
Pasay
06.2004 - 03.2007
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Education
BBA - Marketing
Polytechnic University of The Philippines
Manila 06.1999 - 04.2004
Skills
Business process management
Software
Word Processing
Presentation Software
Project Management
Certification
Virtual Assistant Training
Timeline
Virtual Assistant Training
11-2022
E-Commerce Course
11-2022
Business Process Management Officer
Security Bank Corporation
08.2022 - Current
Junior Relationship Manager
Security Bank Corporation
06.2017 - 08.2022
Customer Advisor
Security Bank Corporation
08.2009 - 06.2017
Teller
Security bank Corporation
04.2007 - 08.2009
Assistant Store Manager
Chowking Food Corporation
06.2004 - 03.2007
BBA - Marketing
Polytechnic University of The Philippines
06.1999 - 04.2004
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