Ann Gelyn Visto

• Managed workload efficiently to prioritize tasks and consistently meet deadlines.
• Maintain confidentiality and security of all client data and business information.
• Communicate regularly with internal teams and client representatives to ensure alignment on project goals.
• Delivered regular updates and reports on task progress and performance metrics to keep stakeholders informed.
• Escalate issues or challenges promptly to supervisors or client contacts for resolution.
• Attended virtual meetings, briefings, or training sessions.

• Answering promptly to customers' inquiries.
• Promote add-on products, upgrades, and complementary services to increase sales revenue
• Upsell and cross-sell products or services to maximize revenue opportunities.
• Helping/Assisting customers on setting up service request.
• Acknowledging and resolving customer complaints.
• Engaged customers proactively to enhance their experience and satisfaction.
• Escalated customer queries to appropriate departments for resolution.
• Answer questions about refrigerators.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Contribute to team effort by accomplishing related results.
• Identified customer needs and recommended suitable products or services to enhance their overall experience.
• Troubleshooting common issues related to Samsung Refrigerators.
• Identify customer needs and recommend suitable products or services to meet those needs.
• Process customer orders, payments, and returns accurately and efficiently.

• Ensure customer satisfaction and provide professional customer support.
• Helping/Assisting customers to process orders.
• Answer questions about orders or terms of sale.
• Helping/Assisting customers to process orders.
• Answer promptly to customers' inquiries.
• Open and maintain customer accounts by recording account information.
• Engaged customers by providing personalized service and attentiveness.
• Escalated customer queries and concerns to ensure timely resolution.
• Troubleshooting common issues related to network issues.
• Identify customer needs and recommend suitable products or services to meet those needs.
• Identified sales opportunities during customer interactions and recommended suitable solutions.
• Upsell and cross-sell products or services to maximize revenue opportunities.
• Promote add-on products, upgrades, and complementary services to increase sales revenue
• Meet or exceed individual and team sales targets and performance goals.
• Contribute to team effort by accomplishing related results.
• Working as a team to hit monthly KPI’s

• Researched products and sourced new suppliers and vendors to enhance product offerings.
• Negotiated contract terms of agreement and pricing.
• Performed inventory inspections and reordered supplies and stocks.
• Established professional relationships with clients as well as vendors and suppliers.
• Respond to complaint from customers and gave after-sales support when needed.
• Updated and maintained records of all orders, payments and received stocks.
• Ensuring all stocks are packaged appropriately and delivered to the correct location in a timely manner.
• Generated purchase orders for supplies.
• Inform clients of unforeseen delays and problems.
• Performing inventory inspections and reordering supplies and stocks as needed.
• Monitored shipment progress to ensure timely delivery
• Checked purchase order against stock levels.
• Receiving and dispatching goods and verifying movements of stocks.
• Making travel arrangements and preparing documents presentation materials and etc.
• Ordering, storing, and distributing office supplies.
• Coordinated with warehouse staff to ensure proper storage.
• Coordinate Sales team by managing schedules, filing important documents, and communicating relevant information.
• Monitor the team’s progress, identify shortcomings, and propose improvements.
• Assist in the preparation and organizing of promotional materials or events.
• Maintain strong communication between marketing executives and internal.
• Maintain executive schedules and oversee project load.
• Plan, prepare and deliver presentations on behalf of the marketing team.
• Respond to inquiries from both social media and walk-in clients.
• Attended client meetings and conducted site inspections.

• Identify and assess customers' needs to achieve satisfaction.
• Assessed customers' needs to enhance satisfaction.
• Answer questions about orders or terms of sale.
• Open and maintain customer accounts by recording account information.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Collaborated with team to achieve collective goals.
• Engaged customers by providing personalized assistance and addressing their needs proactively.
• Provided inbound call and chat support for over one year, assisting customers with inquiries and issues.

College of Saint Adeline