Anne Tonette Joy Mayo
Manila, Metro Manila,00
Summary
Dynamic Customer Service Specialist with a proven track record at MicroSourcing, excelling in customer relations and problem-solving. Expert in CRM integration, I transformed customer complaints into positive experiences, enhancing satisfaction. Adept at multitasking and reporting, I fostered team collaboration to improve service efficiency and response times.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
MicroSourcing
06.2023 - Current
- Processed orders and returns under retailer company based in Australia, ensuring timely resolution of issues.
- Resolved customer complaints professionally, fostering positive relationships.
- Collaborated with team members to improve service response times.
- Utilized CRM software to track customer interactions and feedback.
Customer Service Representative
MicroSourcing
03.2022 - 05.2023
- Assisted customers under Gaming account with account issues and enhancing overall satisfaction.
- Collaborated with cross-functional teams to streamline communication and improve service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues with their accounts.
Customer Service Representative
Sykes Asia
03.2021 - 05.2022
- Developed comprehensive knowledge about Travel accounts to effectively address customer concerns and inquiries.
- Negotiated solutions with dissatisfied customer, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Trainee Associate
SC Blue Air Services Inc
06.2019 - 03.2021
- Assisted in the development of training materials to improve new employee onboarding processes.
- Mentored junior associates, fostering skill development and team cohesion.
Education
Bachelor of Science - Aeronautical Engineering
PATTS College of Aeronautics
Paranaque City, Metro Manila08-2023
Senior High School Graduate -
University of Santo Tomas
Manila, Metro Manila, Philippines08-2018
Skills
- Customer relations
- Problem-solving abilities
- CRM integration
- Multitasking
- Reporting and analytics
- Microsoft dynamics proficiency
Languages
English
Bilingual or Proficient (C2)
Timeline
Customer Service Specialist
MicroSourcing
06.2023 - Current
Customer Service Representative
MicroSourcing
03.2022 - 05.2023
Customer Service Representative
Sykes Asia
03.2021 - 05.2022
Trainee Associate
SC Blue Air Services Inc
06.2019 - 03.2021
Bachelor of Science - Aeronautical Engineering
PATTS College of Aeronautics
Senior High School Graduate -
University of Santo Tomas