Anne Sharmaigne Cuenca

• Respond to inquiries and address concerns from customers and vendors regarding exports, including assessment of necessary clearances and lead time considerations in a timely manner

• Coordinate and oversee all export activities within the company

• Monitor the status and updates of shipments, shipment processes, truck allocations, and client pick-up/delivery schedules

• Liaise with carriers to negotiate contracts, make bookings, secure space, and submit shipping instructions/documentation, including VGM (Verified Gross Mass)

• Facilitate booking and coordination of shipments from origin to destination

• Conduct thorough document checks to identify any discrepancies

• Generate daily, monthly, and ad-hoc reports for both internal and external stakeholders

• Solicit quotations from carriers, truckers, and other service providers/vendors as necessary, and prepare Client Offer Sheets/Client Information Sheets

• Verify invoices from providers, input cost and charges into the system, and prepare Request for Payment documentation for management approval

• Ensure timely filing of ISF (Importer Security Filing) for shipments bound for the USA

• Prepare documents such as Bill of Lading (BL) and invoices as required

• Issue pre-alerts to relevant parties as part of the shipping process

• Facilitate the smooth onboarding of newly-hired team members to familiarize them with processes and workflows

• Resolve logistical challenges efficiently

• Cultivate relationships with foreign clients and vendors

• Streamlined operations to consistently deliver on targets

• Fostered positive relationships with customers to maximise satisfaction, retention and experience. Undertake any additional duties as assigned

• Oversee and coordinate the import and export relocation of household goods, from initial removal to delivery at the destination country

• Ensure accurate invoicing and diligent monitoring of accounts payable/receivable, while managing project finances to control margins effectively

• Maintain meticulous documentation of client data, shipment status, and other pertinent information

• Cultivate strong relationships with clients, predominantly Western Europeans and Anglo-Saxons, as well as within the team, across departments, and with vendors

• Facilitate the timely receipt of complete documentation from all involved parties

• Monitor profit margins to align with company requirements, including assessing vendor charges

• Cultivate and manage robust client relationships, including arranging onboarding calls, conducting follow-ups, and providing ongoing support throughout the relocation process

• Collaborate with external vendors and suppliers to ensure seamless operations

• Completed, maintained and ensured timely delivery of all administration and paperwork associated with the move lifecycle • Liaised with customers by telephone, letter or email to determine their requirements for moving, surveys, collections and deliveries

• Efficiently and knowledgeably responded to customer enquiries regarding move specifications and services, upselling where possible

• Act as the primary point of contact for the department, providing comprehensive support and guidance on investment-related matters

• Analyze and assess new proposals and existing leisure investments to facilitate informed decision-making

• Represent the department and the SBMA at various events such as seminars, trade shows, expositions, and meetings to promote investment opportunities and foster strategic partnerships

• Utilize productivity tools within the organization to streamline processes and enhance operational efficiency

• Develop and implement reporting tools and enhancements to support the department's objectives effectively

• Prepare comprehensive documentation including term sheets and project evaluation reports, and deliver presentations to SBMA Management to support investment initiatives

• Guide investors through compliance processes for the issuance of certificates such as the Certificate of Registration & Tax Exemption (CRTE) or Certificate of Registration (CR), ensuring seamless project commencement and file completion

• Draft correspondences, memos, reports, and other documents related to accounts management and investment activities

• Address customer inquiries and concerns regarding import, export, and local shipments, ensuring prompt resolution and assessment of necessary clearances and lead times

• Monitor the latest status and updates of shipments, shipment processes, truck allocations, and client pick-up/delivery schedules

• Collaborate with carriers to negotiate contracts, make bookings, secure space, and submit shipping instructions/documentation

• Facilitate the booking and coordination of shipments from origin to destination

• Conduct thorough document checks to identify and rectify any discrepancies

• Generate comprehensive daily, monthly, and ad-hoc reports for both internal and external stakeholders

• Manage the lodgment of Import Permits/Single Administrative Documents and ensure the timely submission of import manifests to the Bureau of Customs

• Solicit quotations from carriers, truckers, and other service providers/vendors as needed, and compile Client Offer Sheets/Client Information Sheets

• Validate invoices from providers, input cost and charges into the system, and prepare Request for Payment documentation for management approval

• Ensure compliance with filing requirements, including AFR (Advance Filing Rules) for Japan-bound shipments and ISF (Importer Security Filing) for USA-bound shipments

• Issue pre-alerts to relevant parties as part of the shipping process

• Facilitate the smooth onboarding of newly-hired team members to familiarize them with processes and workflows

• Kept in regular contact with delivery drives to maintain updated on order statuses and promptly communicate to customers in case of any shipment delays

• Assisted with transactional related queries from customers regarding shipments, promptly amended errors when necessary • Ensured the efficient and cost-effective distribution of goods by closely monitoring all steps within the logistics process

• Conduct client meetings to discuss new projects, rates, arrangements, and address any requests

• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency