Anne Rosevil Sherrill
Virtual Assistant/Customer Support Specialist
Imus, Province Of Cavite,ILS
Summary
Experienced professional with over 2 years in the BPO industry. Currently taking courses to enhance skills as a Virtual Assistant. Aiming to focus on a career as a Virtual Assistant. Committed to becoming a valued and integral part of clients' daily operations. Passionate about assisting clients with day-to-day tasks and improving their efficiency. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
CSR
SC Reservations Inc. Makati
04.2024 - 05.2024
- Guest Assistance: Provide exceptional service, assist with inquiries, requests, and concerns promptly
- Problem Resolution: Address issues and complaints effectively, ensure satisfaction and retention
- Communication: Maintain clear communication with guests and departments to coordinate services
- Product Knowledge: Possess thorough knowledge of hotel facilities, services, and local attractions.
CSR
Alorica Quezon CIty
03.2020 - 09.2020
- Customer Support: Respond to inquiries, assist with account issues, transactions, and disputes
- Account Management: Help with account setup, verification, updates, and security
- Issue Resolution: Investigate and resolve complaints, handle escalations, coordinate with other departments
- Product Education and Sales: Educate on features and services, provide updates, promote products and services.
Advisor II, Sales
Concentrix Manila
10.2018 - 06.2019
- Customer Support and Issue Resolution: Respond via phone, email, chat; assist with accounts/transactions, resolve complaints, handle escalations
- Account and Transaction Management: Assist with setup, verification, security; manage payments, refunds, chargebacks, ensure compliance
- Customer Education and Sales: Educate on features, updates, promotions; offer transaction guidance, promote services/products
- Documentation and Team Collaboration: Maintain records, document actions in CRM, prepare reports, collaborate to improve processes.
CSR
C 3 | CUSTOMERCONTACTCHANNEL
4 2018 - 10.2018
- Customer Interaction: Greet warmly, assist inquiries, provide vehicle info, follow-up for feedback
- Rental Process Management: Process agreements, verify ID/payment, explain policies
- Sales and Upselling: Promote services, upsell vehicles/offers, process payments
- Customer Relationship and Issue Resolution: Resolve complaints, build relationships, handle emergencies.
Education
Bachelor in Physical Education -
01.2011 - 04.2013
Skills
Communication Skills
Problem-Solving
Confidentiality
Organizational Skills
Customer Service
Self-Sufficient
Time Management
Attention to Detail
Adaptability
MS Office
MS Teams
Yahoo Mail
Onedrive
Google Suites
Skype
Zoho
Google Drive
Canva
Google Calendar
Salesforce
Adobe Photoshop
Zoom
Gmail/Outlook
ClickUp
Asana
Data Entry
Problem-solving abilities
Customer Relations
Documentation
Complaint resolution
Microsoft Excel
Payment Processing
Customer Relationship Management (CRM)
Graphic Design
Logo creation
Logo design
Branding
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Career advancementWork from home optionPersonal development programsFlexible work hoursTimeline
CSR - SC Reservations Inc. Makati
04.2024 - 05.2024
CSR - Alorica Quezon CIty
03.2020 - 09.2020
Advisor II, Sales - Concentrix Manila
10.2018 - 06.2019
Universidad de Manila - Bachelor in Physical Education,
01.2011 - 04.2013
CSR - C 3 | CUSTOMERCONTACTCHANNEL
4 2018 - 10.2018