ANNE OGAWA

· Provide comprehensive support to management in daily operations, ensuring smooth workflow and adherence to clinic policies and procedures.

· Oversee the entire VIP client journey, ensuring an exceptional and seamless experience at the clinic.

· Drive sales of cosmetic and aesthetic services, products, and treatments to both existing and prospective clients.

· Developed and created customized health packages tailored to patients’ specific needs and in consultation with doctors' recommendations, ensuring personalized care and optimal health outcomes.

· Supervise front office staff, manage daily operations, track KPI performance, create duty schedules, and conduct performance evaluations.

· Monitor inventory levels, ensure stock replenishment, and process invoices accurately.

· Coordinate meetings and training sessions with team members, doctors, medical representatives, and suppliers to stay updated on services and product offerings

· Oversee and manage the entire patient journey, ensuring an exceptional experience for VIP and international patients, while providing relevant information and supporting the front office team with patient administration and coordination services.

· Address all patient inquiries regarding health packages, ensuring efficient and effective communication.

· Achieved an 80% increase in monthly health package sales revenue following promotion, surpassing previous targets.

· Supervise and coordinate the activities of patient administrators, including managing doctors' and staff schedules when needed.

· Efficiently manage patient appointment scheduling, registration process, and billing procedures, ensuring smooth operations.

· Developed and implemented comprehensive health packages for the clinic, including pre-employment screenings, general health assessments, and tailored packages for male and female patients.