ANNE MARIE DELOS REYES
Antipolo City
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Quality assurance professional with strong foundation in upholding industry standards and ensuring product quality. Known for collaborative teamwork and adaptability, consistently contributing to achieving quality objectives.
Overview
9
9
years of professional experience
Work History
Quality Assurance Officer
AS White Global
10.2023 - Current
- Regularly reviewing and analyzing healthcare claims, member interactions, and clinical data to identify errors, discrepancies, and potential non-compliance issue
- Monitoring and evaluating the quality of healthcare services provided by the company, ensuring compliance with regulatory standards, identifying potential issues, and implementing corrective actions to maintain high quality patient care across all operations
Admin Assistant
AS White Global
07.2020 - 09.2023
- Liase with case managers and service providers and ensure all documents and files are accurate and up to date
- Collaborating with team members as directed
- Appointment coordination, linking providers to cases, and researching suitable providers for appropriate files
- Sending case files and client responding
- Behind the scenes support for case managers to progress the cases
- Follow emails to provider and customers and calling providers for update and follow up the request
- Reviewing patient files and report received from providers and forwarding it to customers
HR Assistant
PC Canlas Builders Corporation
06.2019 - 02.2020
- Performing HR Administrative functions such as answering employee concerns, employee Payroll, exam administration, updating 201 files of employees, and preparation of performance evaluation (Regular and Project Based Employees)
- Attend DOLE hearings and seek legal counsel on HR concerns
- Provide memos to employees given with disciplinary actions
- Preparation of loan and contribution payments (SSS, Pag-IBIG, and PHIC)
- Perform other task assigned by management
Junior Officer - CMS Onboarding -Usage
UnionBank of the Philippines
01.2017 - 05.2018
- Receiving and safekeeping documents from partner teams
- Sending updated daily productivity of our team
- Encoding the information of our client to excel file and sending it to the processing team
- Enrolling clients to their government payment and other CMS products offered by Bank to clients
- Assisting relationship manager and group head for their queries
- Opened, sorted and distributed incoming emails and correspondence
- Enrolling our client to their Meralco ADA and other ADA services we offer
Admin Assistant
UnionBank of the Philippines
06.2016 - 12.2016
- Filing, scanning and safekeeping documents from Sales team
- Assisted Sales with activities of daily operation as a formal learning experience
- Answering queries (emails and phone), monitoring our daily processes and reporting it to our sales team
Education
Bachelor of Science - Psychology
Trinity University of Asia
01.2015
Skills
- Email Organization Skills
- Advanced Microsoft Office Skills
- Self-Motivated Work Ethic
- Collaborative Problem Solving
- Effective Stress Management
- Organizational Multitasking
- Strong Organizational Abilities
- Effective Prioritization
- Effective Interpersonal Communication
- Quality Assurance Oversight
- Quality Control Review
Training
- Online Virtual Assistant Academy, 06/20/20
- Mastering Your Personal Growth, 08/24/20
- Values Enhancement Seminar, 03/05/14
- Six Sigma Orange Belt, 02/13/18
- Leadership and Management Workshop, 03/18/14
- 17th Enhancement and Training Skills, 03/07/14
Languages
English
Beginner (A1)
Timeline
Quality Assurance Officer
AS White Global
10.2023 - Current
Admin Assistant
AS White Global
07.2020 - 09.2023
HR Assistant
PC Canlas Builders Corporation
06.2019 - 02.2020
Junior Officer - CMS Onboarding -Usage
UnionBank of the Philippines
01.2017 - 05.2018
Admin Assistant
UnionBank of the Philippines
06.2016 - 12.2016
Bachelor of Science - Psychology
Trinity University of Asia
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