Anne Margarett Magtoto
Project Manager
Paranaque City
Summary
Dynamic professional with extensive experience at the Development Bank of the Philippines, excelling in project management and operations support. A certified Scrum Master and ITIL® Foundation holder, I foster strong stakeholder relationships while driving successful project outcomes. Proven ability to enhance customer satisfaction and streamline processes through effective communication and strategic planning.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Concurrent Technical Assistant
Development Bank of the Philippines
01.2023 - 03.2024
- Provides direct technical and administrative support to the Group Head of the Technology Innovations Group of IT Sector.
- Manage the calendar, schedule meetings, and coordinate appointments for the Group Head.
- Maintain organized files and ensure document confidentiality.
- Responsible for coordinating the group's initiatives, preparing reports, managing schedules, assisting various departments, and ensuring the smooth flow of communication between departments and units.
- Track and monitor progress of all ongoing projects and initiatives of the IT Sector.
- Follow up on deliverables from other departments or units
- Coordinate with internal and external stakeholders for meetings, updates, or collaborations.
- Assist in the preparation and review of technical documents, reports, and sector plans.
- Conduct data gathering, analysis, and research as needed.
- Prepare presentations, correspondence and official communications for internal and external use.
- Attend meetings on behalf of the Group Head, as delegated, and prepare minutes or summaries
- Organize reports, submissions, and other documentation required for audits or agency reporting.
Project Manager
Development Bank of the Philippines
01.2018 - 03.2024
- Successfully managed projects from initiation to closing by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements to ensure successful execution.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed strong relationships with stakeholders through regular communication updates.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Managed vendors and procurement process.
- Provided detailed project status updates to stakeholders and executive management.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Relationship Officer
Development Bank of the Philippines
01.2016 - 12.2017
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Assisted in the successful marketing campaigns to drive new business acquisition.
- Prepared contracts and related documentation.
- Maintained strong knowledge on banking products.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Education
Bachelor of Science - Business Administration And Management
Pamantasan Ng Lungsod Ng Maynila
Intramuros, Metro Manila, Philippines 04.2001 -
Skills
Customer or student assistance
Operations support
Administrative skills
Database management
- APMG Certified Scrum Master – APMG International Issued: [March 2024] Credential ID: [if applicable] or Available upon request
- ITIL® 4 Foundation Certification, AXELOS – Passed in 2022
- Lean Six Sigma Yellow Belt Certification
Accomplishments
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
Certification
Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Concurrent Technical Assistant
Development Bank of the Philippines
01.2023 - 03.2024
Project Manager
Development Bank of the Philippines
01.2018 - 03.2024
Relationship Officer
Development Bank of the Philippines
01.2016 - 12.2017
Bachelor of Science - Business Administration And Management
Pamantasan Ng Lungsod Ng Maynila
04.2001 -
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