Anne Loren Banawan
Tagbilaran, Bohol
Summary
Accomplished Customer Service Representative with a proven track record at IBEX Global. Adept in customer service and problem-solving. Successfully resolved over 300 calls weekly, maintaining a 100% satisfaction rate through exceptional service and active listening. Demonstrated skill in handling sensitive information and effectively resolving customer inquiries, resulting in enhanced client loyalty and improved operational efficiency.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
IBEX Global
10.2023 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Examine the claims and verify insurance eligibility,as well as record any medical charges and other payment adjustments.
- Assisting patients in obtaining and understanding medical benefits, getting pre-authorization for various types of medical treatment options
Guest Service Attendant
Golden Palm Resort
04.2023 - 10.2023
- Handle guest arrivals and departures.
- Providing information about facilities, programs and other services.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Demonstrated proactive problem-solving skills when resolving unexpected challenges or complaints from guests.
- Make room reservations following established procedures, using computerized or manual systems.
- Prepare bills and process payments.
Customer Service Representative
Multiple Companies
01.2013 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered quality service and achieved a 100% satisfaction rating on exit surveys.
- Upsold new add-on devices to multiple clients,as a result, received gratitude from the department.
- Resolved customer concerns efficiently and expeditiously, answering approximately 300 calls per week.
- Achieved 90-100 percent of call performance goals for accuracy, speed, volume, resolution of issues, and customer satisfaction.
Education
Bachelor of Science - Marketing Management
University of San Carlos
Cebu City, Province Of Cebu, PhilippinesSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Administrative Support
- Medical terminology knowledge
- Microsoft PowerPoint
- Microsoft Office Suite
- Microsoft Outlook
- Microsoft Excel
Timeline
Customer Service Representative
IBEX Global
10.2023 - Current
Guest Service Attendant
Golden Palm Resort
04.2023 - 10.2023
Customer Service Representative
Multiple Companies
01.2013 - 11.2020
Bachelor of Science - Marketing Management
University of San Carlos
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