Annel May Seterra
Technical Support Representative And Sales Representative
Brgy. Cubay Miagao, Iloilo
Summary
Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Developed skills in fast-paced sales environment, focusing on customer relationship management and persuasive communication. Excels in understanding customer needs and delivering tailored solutions. Seeking to transition into new field, leveraging strong interpersonal and problem-solving abilities to achieve impactful results.
Overview
4
4
years of professional experience
Work History
Sales Representative
Telus International
03.2025 - 01.2026
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Technical Support Representative
Transcom Iloilo
03.2022 - 07.2023
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Address customer concerns and provide solutions to continuously improve retention, upsell, and cross-sell strategy.
Education
Bachelor of Science - Bachelor of Science I8n Hotel And Restaurant Tech.
Iloilo Science And Technology University
Miagao, Province Of Iloilo, Philippines 04.2001 -
High School Diploma -
St. Louise De Marillac School of Miagao
Miagao, Province Of Iloilo, Philippines 04.2001 -
No Degree -
Aguiauan Elementary School
Miagao, Province Of Iloilo, Philippines 04.2001 -
Skills
Customer service
Sales development
Time management
Sales closing
Customer relationship building
Interpersonal communication skills
Sales expertise
Retention strategies
Problem-solving abilities
Teamwork and collaboration
Timeline
Sales Representative
Telus International
03.2025 - 01.2026
Technical Support Representative
Transcom Iloilo
03.2022 - 07.2023
Bachelor of Science - Bachelor of Science I8n Hotel And Restaurant Tech.
Iloilo Science And Technology University
04.2001 -
High School Diploma -
St. Louise De Marillac School of Miagao
04.2001 -
No Degree -
Aguiauan Elementary School
04.2001 -