Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Anne Jobelle Romero

Oton,Iloilo

Summary

Dynamic Operations Manager with a proven track record at Reed Elsevier Philippines, excelling in strategic decision-making and process optimization. Adept at leading cross-functional teams to enhance efficiency and service delivery, while fostering a culture of continuous improvement. Skilled in mentoring and client support, driving impactful results in operational workflows.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Operations Manager II

Reed Elsevier Philippines
04.2021 - Current
  • Led cross-functional teams to enhance project outcomes and ensure alignment with organizational goals.
  • Developed and implemented strategic plans to improve operational efficiency and service delivery.
  • Fostered a collaborative environment to drive knowledge sharing and continuous improvement initiatives.
  • Analyzed performance metrics to identify areas for process enhancement and resource optimization.
  • Streamlined operational processes to enhance efficiency and reduce waste.

Sr. Operations Supervisor

Reed Elsevier Shared Services
10.2015 - 03.2021
  • Streamlined operational workflows, enhancing productivity and reducing turnaround times.
  • Mentored junior staff, fostering skill development and ensuring adherence to safety protocols.
  • Implemented process improvements, driving operational efficiency and minimizing waste.
  • Coordinated with cross-functional teams to optimize resource allocation and project timelines.

Training Specialist

Reed Elsevier Shared Services
01.2014 - 09.2015
  • Developed and implemented training programs to enhance employee skills and productivity.
  • Facilitated onboarding sessions for new hires, ensuring smooth integration into company culture.
  • Analyzed training needs assessments to tailor programs aligning with organizational goals.
  • Collaborated with department heads to identify skill gaps and design targeted training solutions.

Data Analyst

Reed Elsevier Shared Services
03.2011 - 01.2014
  • Analyzed complex data sets to identify online document errors and provide resolutions.
  • Collaborated with cross-functional teams to streamline reporting processes and enhance data accuracy.
  • Provide recommendations to streamline process and reduce errors in the system/tools

Customer Service Assistant

Maybank Philippines
09.2007 - 02.2011
  • Resolved customer inquiries and issues, enhancing overall satisfaction and retention
  • Conduct day to day banking transactions and customer requests
  • Assist in assessing irregularities in transactions and provide insights in addressing those
  • Built strong relationships with customers and colleagues by providing friendly and personable service.

Professional Service Representative

Natrapharm
05.2005 - 07.2007
  • Managed customer inquiries and requests in relation to the product and services.
  • Develop marketing strategies to develop edge over the competitors.
  • Improve relationship among the direct clients and other players impacting the sales within a specific area.
  • Analyzed customer feedback to identify trends and implement corrective actions.
  • Handle workshops, rtds, attend conventions and exhibitions to boost product sales and exposure.

Education

Bachelor of Arts - Legal Management

University of Santo Tomas
04-2025

Skills

  • Strategic decision-making
  • Leadership and mentoring
  • Process optimization leadership
  • Client support
  • Sales & Marketing
  • Efficiency (Harmonization Automations)
  • Event execution planning

Accomplishments

PLO Servant Leadership Nominee 2016

PLO Overall Servant Leadership Awardee 2017

PLO Servant Leadership Awardee 2018

PLO Servant Leadership Nominee 2019

One Team, One Dream Awardee 2015

OPEX Parangal, 3rd Place 2024

President, Women's Circle

Employee Engagement Champ 2016-2018, 2022


Certification

Six Sigma Certified

Certified Agile Lead

Certified Agile Associate

ADDIE-Training Certification

Timeline

Operations Manager II

Reed Elsevier Philippines
04.2021 - Current

Sr. Operations Supervisor

Reed Elsevier Shared Services
10.2015 - 03.2021

Training Specialist

Reed Elsevier Shared Services
01.2014 - 09.2015

Data Analyst

Reed Elsevier Shared Services
03.2011 - 01.2014

Customer Service Assistant

Maybank Philippines
09.2007 - 02.2011

Professional Service Representative

Natrapharm
05.2005 - 07.2007

Bachelor of Arts - Legal Management

University of Santo Tomas

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Anne Jobelle Romero