Anne Jenel R. Candelaria
223 Webb Mississauga, Ontario
Summary
Objectives: To seek challenging assignment and responsibility, with an opportunity for growth and career advancement as successful achievements. Results-focused Supervisor offering successful background leading talented personnel. Successful at engaging with staff by discussing performance, maintaining accountability and acknowledging excellent performance.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Supervisor
Alorica Teleservices Inc
Quezon City
05.2018 - Current
- Applied strong and engaging leadership talents and problem solving skills to maintain team good performance and effective workflows.
- Interviewed, hired and trained new employees for production positions.
- Achieved results by working with staff to meet established targets.
Team Lead Support
Alorica Teleservices Inc, Centris
Quezon City
10.2017 - 05.2018
- Recognized escalation needs and connected customers with advanced support staff.
- Cross-trained and provided backup support for organizational leadership.
Customer Service Representative
Alorica Teleservices Inc, Centris
Quezon City
01.2017 - 10.2017
- Provided great customer experience while providing long term resolution for the customer.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Casino Dealer
Online Casino Dealer, Hobbywing Solutions Inc
Makati
08.2015 - 04.2016
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
Education
High School Diploma -
Esteban Abada High School
Manila, Philippines 06.2006 - 04.2011
Skills
Strategic planning
Character Reference
- Abigail Joy Dela Cruz (Operations Manager)
Alorica Teleservices Inc. / 09664293765 / AbigailJoy.DelaCruz@alorica.com - Felicidad Itulid (Senior Operations Manager)
Alorica Teleservices Inc. / 09075952573 / Felicidad.Itulid@alorica.com
Timeline
Supervisor
Alorica Teleservices Inc
05.2018 - Current
Team Lead Support
Alorica Teleservices Inc, Centris
10.2017 - 05.2018
Customer Service Representative
Alorica Teleservices Inc, Centris
01.2017 - 10.2017
Casino Dealer
Online Casino Dealer, Hobbywing Solutions Inc
08.2015 - 04.2016
High School Diploma -
Esteban Abada High School
06.2006 - 04.2011
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