Anne Jannette Punzalan
Customer Service Representative
Taguig, Metro Manila
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Telus International
01.2023 - Current
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
CSR, Sales
Sutherland Global
04.2022 - 01.2023
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
Customer Service Representative
Concentrix
08.2021 - 05.2022
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Education
Bachelor of Science - Information Technology
Pateros Technological College
Pateros, Metro Manila, Philippines 04.2001 -
Skills
Customer Relationship Management (CRM)
undefinedTimeline
Customer Service Representative
Telus International
01.2023 - Current
CSR, Sales
Sutherland Global
04.2022 - 01.2023
Customer Service Representative
Concentrix
08.2021 - 05.2022
Bachelor of Science - Information Technology
Pateros Technological College
04.2001 -
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