Anne Clarizze Malubag Sapopo
Waitress
Caloocan City
Summary
A professional worker with +7 years’ experience in hospitality industry from land base local company to international cruise company. In previous roles, exceeded expectations from the employer and has been given an excellent appraisal that led to a better position. Flawless interpersonal and communication skills that have attracted multiple commendations from the customers. Looking to take on new challenges to create opportunities for career growth.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Waitress (7 Contracts)
Mediterranean Shipping Company
10.2016 - Current
- Contractual employment under agencies MSC CREWING SERVICES PHILIPPINES INC. and KESTREL SHIPPING INC. working 8-9 months every contract.
- Performed various roles and was able to climb the corporate ladder, from buffet attendant to waitress position.
- Provided outstanding customer service to different types of guests by understanding their preferences while following company policy.
- Managed a restaurant station with 25-30 guests per seating in collaboration with the assistant waiter.
- Used the CRM Software tools like POS sale system and Tablet for seamless transaction.
Customer Care Associate II (1 Month and 25 Days)
CVS Vaccine Healthcare, Business Process Outsourcing
04.2021 - 05.2021
- Contractual employment under agency Continuum Global Solutions located in MANDALUYONG, PHILIPPINES.
- Answered incoming calls, provided information about vaccines in CVS pharmacy and assisted customers for appointment scheduling in Minute Clinic.
- Used the software tool Avaya for efficient communication when calling customers.
Customer Service Representative (1 Month 17 Days)
1800 Flowers, Business Process Outsourcing
01.2021 - 02.2021
- Contractual employment under agency Inspiro Relia Incorporated located in MAKATI, PHILIPPINES.
- Answered incoming calls, resolved customer issues about flower packages and deliveries.
- Handled 40 calls per day to address customer inquiries and concerns.
- Used the software tools Atlas and Genesys to check customer database and processed orders.
Food and Beverage Assistant (9 Months 21 Days)
Peninsular and Oriental Cruises
09.2015 - 07.2017
- Contractual employment under agency MAGSAYSAY MARITIME CORPORATION in PHILIPPINES.
- Adhered to procedures in cleaning Hobart dishwashing machine and counters.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Followed sanitation practices by maintaining high standards of cleanliness and organization.
Banquet Waitress (2 Years and 3 Months)
Crowne Plaza Manila
Manila
05.2013 - 04.2015
- Contractual employment under four (4) agencies in the PHILIPPINES, working five (5) months every contract.
- Delivered efficient service of food and beverage to guests during special functions and events. Managed to accommodate big number of guests at venues.
Waitress
Yakimix Restaurant
Manila
12.2012 - 04.2013
- Contractual employment under agency Job line Manpower Services in PHILS.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Replenished hot and cold foods in the buffet table and stocked beverage dispensers, plates and utensils and ice supply.
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
Education
Bachelor of Science - Hotel And Restaurant Management
Our Lady of Fatima University
Quezon City, Philippines 06.2008 - 10.2012
High School Diploma -
Sacred Heart Academy
Quezon City, Philippines 06.2004 - 03.2008
Skills
- Communication Skills (verbal and non-verbal)
Certification
- BARISTA NC III Restaurant and Coffee Shop leading to Food and Beverage Services
Timeline
Customer Care Associate II (1 Month and 25 Days)
CVS Vaccine Healthcare, Business Process Outsourcing
04.2021 - 05.2021
Customer Service Representative (1 Month 17 Days)
1800 Flowers, Business Process Outsourcing
01.2021 - 02.2021
Waitress (7 Contracts)
Mediterranean Shipping Company
10.2016 - Current
Food and Beverage Assistant (9 Months 21 Days)
Peninsular and Oriental Cruises
09.2015 - 07.2017
Banquet Waitress (2 Years and 3 Months)
Crowne Plaza Manila
05.2013 - 04.2015
Waitress
Yakimix Restaurant
12.2012 - 04.2013
- BARISTA NC III Restaurant and Coffee Shop leading to Food and Beverage Services
10-2009
Bachelor of Science - Hotel And Restaurant Management
Our Lady of Fatima University
06.2008 - 10.2012
High School Diploma -
Sacred Heart Academy
06.2004 - 03.2008
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