ANNA MARIE DY
Talisay City, Province Of Cebu
Summary
Dynamic professional with a proven track record at Bank of the Philippine Islands, excelling in customer support and effective team leadership. Enhanced customer satisfaction by promptly resolving complaints and improved financial transaction accuracy. Skilled in fostering collaborative decision-making and maintaining confidentiality, ensuring a positive and efficient work environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Manager
BANK OF THE PHILIPPINE ISLANDS
07.2008 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Approve account opening and maintenance.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Administrative Assistant
Golden ABC, Inc.
03.2006 - 03.2007
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor of Science - Business Administration
UNIVERSITY OF SAN CARLOS
CEBU CITY10-2003
High School Diploma -
LOYOLA HIGH SCHOOL
Don Carlos, Province Of Bukidnon, Philippines03-1999
GED -
DON CARLOS CENTRAL ELEMENTARY SCHOOL
Don Carlos, Province Of Bukidnon, Philippines03-1996
Skills
- Customer support
- Financial transaction processing
- Effective team leadership
- Collaborative decision-making
Certification
CIVIL SERVICE CERTIFICATION
Timeline
Assistant Manager
BANK OF THE PHILIPPINE ISLANDS
07.2008 - Current
Administrative Assistant
Golden ABC, Inc.
03.2006 - 03.2007
Bachelor of Science - Business Administration
UNIVERSITY OF SAN CARLOS
High School Diploma -
LOYOLA HIGH SCHOOL
GED -
DON CARLOS CENTRAL ELEMENTARY SCHOOL
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