ANNDRIAN A. DALUSUNG
Marketing Management
Angeles City
Summary
A results-driven Business Administration graduate majoring in Marketing Management, blending academic foundation with hands-on experience in customer retention, data accuracy, and client engagement. Proven track record of managing high-volume accounts and resolving complex inquiries in fast-paced environments. Eager to leverage strong analytical and communication skills to drive brand growth.
Overview
2
2
years of professional experience
Work History
Process Associate (Healthcare Patient Financial Services)
Knack RCM
01.2025 - 01.2026
- Client Engagement & Problem Solving: Streamlined patient communication by resolving 40+ complex billing inquiries daily while maintaining a 95% satisfaction rating.
- Negotiation & Retention: Educated patients on available financial pathways and successfully negotiated structured payment options to facilitate efficient account resolution.
- Quality Assurance: Maintained high performance and accuracy standards in a fast-paced environment, ensuring compliance with healthcare data regulations.
Customer Service Representative (Financial Account)
Sutherland
01.2024 - 01.2025
- Consumer Behavior & Support: Managed end-to-end credit card account inquiries, proactively addressing card-related issues and credit limit concerns to maximize customer satisfaction.
- Brand Advocacy: Served as the primary brand touchpoint for customers, utilizing active listening and persuasive communication to de-escalate conflicts and retain account holders.
- Multitasking & Efficiency: Leveraged multiple financial database systems simultaneously to pull real-time data, cutting down average handling time by 15%.
Education
Bachelor of Science in Business Administration - Marketing Management
Systems Plus College Foundation
01.2026
Accountancy, Business, and Management
Systems Plus College Foundation
01.2021
Skills
Customer Service Excellence
Microsoft Office/Excel
Market Research
Time Management and Multitasking
Adaptability and Flexibility
Canva
References
- Ken John, Gonzales, Subject Matter Expert in Financial Account, knjhn.gnzls@gmail.com, 0985-932-4967, Sutherland
- Ma Annette, Manalang, Finance and Billing Analyst, manette.mnlng@gmail.com, 0948-922-2980, Mitsubishi
Timeline
Process Associate (Healthcare Patient Financial Services)
Knack RCM
01.2025 - 01.2026
Customer Service Representative (Financial Account)
Sutherland
01.2024 - 01.2025
Accountancy, Business, and Management
Systems Plus College Foundation
Bachelor of Science in Business Administration - Marketing Management
Systems Plus College Foundation