SINGING
Ann Charmaine |Honrado
Administrative Specialist/Assistant/HR Personnel
Cebu City, Province of Cebu
Summary
With a strong background as an HR Officer/HR Generalist at Templar Manpower and General Services Corp, I have successfully managed various human resources functions and personnel matters. My bachelor's degree in Secretarial Studies and Office Administration from the University of the Visayas has provided me with the necessary knowledge and skills to excel in this field. Since joining the workforce on March 1, 2018, I have gained valuable experience that has further honed my abilities. Now, my objective is to transition into an Administrative Specialist/Assistant role, utilizing my expertise in administrative tasks and office management to make a meaningful contribution to the success of a dynamic organization.
Overview
7
7
years of professional experience
1
1
Certification
2
2
Languages
Work History
HUMAN RESOURCE PERSONNEL
TEMPLAR MANPOWER AND GENERAL SERVICES CORP.
05.2023 - 04.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Assisted in the recruitment, hiring, and onboarding process for new housekeeping staff members.
- Contributed to company growth by consistently meeting or exceeding annual hiring targets.
- Recruited top IT talent, aligning career goals with clients' hiring needs.
- Managed and coordinated communications with candidates during interview and hiring process.
- Assisted in recruiting top talent, conducting interviews, and making hiring recommendations to management.
- Collaborated with department heads to identify staffing needs, developing strategic hiring plans accordingly.
- Streamlined hiring processes by implementing efficient recruiting strategies and applicant tracking systems.
Human Resources Specialist
Gaisano Grand Mall Mandaue
01.2022 - 07.2023
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Teleperformance Philippines
08.2021 - 12.2021
- Reviewed information in customer accounts and made recommendations for new products and services.
- Answered bank phone lines and directed customers to appropriate department to address concerns.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
- Streamlined banking processes for increased efficiency and improved client experience.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Generated monthly reports on customer activity and customer feedback.
- Monitored and verified suspicious activity on customer accounts.
- Processed applications for new accounts.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Supported fraud prevention efforts by diligently monitoring transactions for suspicious activity and escalating concerns as needed.
HR Officer/HR Generalist
Templar Manpower and General Services Corp
03.2018 - 06.2021
- As an HR Officer/HR Generalist at Templar Manpower and General Services Corp, I have successfully managed various human resources functions and personnel matters
- My work experience in Templar Manpower is posses a multi tasking role in the company I didn't just work as an HR but i also work as an Acting Merchandisers Coordinator, I am very flexible in terms of job and I am always open to learn new things
Education
Bachelor - Secretarial Studies and Office Administration
University of The Visayas
06.2014 - 2018.03
High School Diploma -
ABELLANA NATIONAL HIGH SCHOOL
Cebu City, Province Of Cebu, Philippines 04.2001 -
Skills
Project Management
Personal Information
Date of Birth: 10/03/93
Desired Job
Administrative Specialist/Assistant, Immediate, Human Resources, Immediate, Cebu
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 319 staff members.
- Achieved manpower manning through effectively helping with hiring.
Certification
BASIC OCCUPATIONAL SAFETY AND HEALTH TRAINING(INCLUDING TWO-HOURS OF TRAINERS ON OSH)
Interests
WATCHING MOVIE
TRAVELLING
LISTENING TO MUSIC
Timeline
BASIC OCCUPATIONAL SAFETY AND HEALTH TRAINING(INCLUDING TWO-HOURS OF TRAINERS ON OSH)
01-2025
HUMAN RESOURCE PERSONNEL
TEMPLAR MANPOWER AND GENERAL SERVICES CORP.
05.2023 - 04.2025
Human Resources Specialist
Gaisano Grand Mall Mandaue
01.2022 - 07.2023
Customer Service Representative
Teleperformance Philippines
08.2021 - 12.2021
HR Officer/HR Generalist
Templar Manpower and General Services Corp
03.2018 - 06.2021
Bachelor - Secretarial Studies and Office Administration
University of The Visayas
06.2014 - 2018.03
High School Diploma -
ABELLANA NATIONAL HIGH SCHOOL
04.2001 -
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