Anna Ysabelle A. Samonte
Quezon City
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
18
18
years of professional experience
Work History
Remote Client Support Specialist
ClinicMind
Quezon City
06.2024 - Current
- Handle client inquiries via chat, email, and our CRM system, providing prompt and accurate responses.
- Address questions related to onboarding, training, and software features.
- Escalate complex issues to the support team as needed and follow up to ensure timely resolution.
- Conduct training sessions on our software platform.
Remote Customer Service Specialist
at TeleTech
Quezon City
10.2022 - 06.2024
- Answered incoming customer inquiries regarding product and service information.
- Performed data entry of customer orders into the company's order management system.
- Collaborated with colleagues from other departments to resolve customer concerns quickly.
- Inputted data into the computer system to ensure the accuracy and completeness of records.
- Maintained client confidence by keeping information confidential.
ESL Teacher
at 51talk
07.2019 - 10.2022
- Developed and implemented lesson plans to meet the needs of English language learners.
- Provided individualized instruction to students with diverse backgrounds and abilities.
- Utilized a variety of teaching methods such as lectures, discussions, role-play activities and multimedia presentations.
- Participated in teacher training workshops to stay current on best practices in ESL education.
Customer Service Representative
at Telus International Philippines
11.2016 - 04.2019
- Answered incoming customer calls regarding product inquiries, orders, complaints, and general customer service.
- Monitored chat queues for incoming requests from customers requiring assistance.
- Followed up with customers via email to ensure their satisfaction with the resolution process.
Baker
at Diversphere Holding Company Inc.
01.2014 - 02.2015
- Maintained accurate inventory of baking supplies and ingredients.
- Measured out ingredients accurately to ensure consistent product quality.
- Operated ovens and other equipment to bake products according to established recipes.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Checked baked goods periodically during baking process to ensure desired results were achieved.
Owner /Home Baker
at Idli's Kitchen
01.2007 - 01.2013
- Placed orders for additional supplies when necessary based on production needs.
- Kept records of daily production numbers for each type of item produced.
- Inspected finished products before packaging them up for sale.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
Education
Bachelor of Science - Hotel And Restaurant Management
Lyceum of The Philippines University
01-2013
Secondary -
St. Louis College of Valenzuela
01.2011
Elementary -
St. Louis College of Valenzuela
01.2007
Skills
- Windows OS
- Customer Order Management
- Account Management
- Customer Service
- Customer Relationship Management
- Good communication skills
- De-Escalation Techniques
- Telephone Etiquette
- Problem Resolution
References
Available upon request
Languages
Filipino
First Language
English
Advanced (C1)
C1
Timeline
Remote Client Support Specialist
ClinicMind
06.2024 - Current
Remote Customer Service Specialist
at TeleTech
10.2022 - 06.2024
ESL Teacher
at 51talk
07.2019 - 10.2022
Customer Service Representative
at Telus International Philippines
11.2016 - 04.2019
Baker
at Diversphere Holding Company Inc.
01.2014 - 02.2015
Owner /Home Baker
at Idli's Kitchen
01.2007 - 01.2013
Bachelor of Science - Hotel And Restaurant Management
Lyceum of The Philippines University
Secondary -
St. Louis College of Valenzuela
Elementary -
St. Louis College of Valenzuela
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