ANNASTASIA V. CRUZ
Taytay
Summary
Good command communication skills both oral and written (English & Tagalog.) Able to learn quickly, demonstrate flexibility and persistence. Responsible, punctual and hardworking. Can work well both independent and as a team. Has the ability to work under pressure in busy environment.
Experienced Dining Room Assistant with significant background in providing top-notch customer service in fast-paced restaurant environments. Skilled in fostering positive guest experiences, maintaining clean dining areas, and assisting with food preparation tasks. Demonstrated strengths include multitasking ability, teamwork mindset, and commitment to upholding high standards of cleanliness and efficiency. Previously contributed to improved operations through keen attention to detail and proactive problem-solving approach.
Overview
10
10
years of professional experience
Work History
Dining Room Assistant
Hippers Bar & Resto
Cainta
11.2024 - Current
- Assisted in setting up dining areas for customer service.
- Provided exceptional customer service to enhance guest dining experiences.
- Collaborated with kitchen staff to ensure timely food delivery.
- Supported team members during busy service periods to meet customer demands.
- Maintained cleanliness and organization of dining spaces throughout shifts.
- Handled guest inquiries and resolved concerns promptly and professionally.
- Delivered food orders to tables in a timely manner.
- Greeted customers and provided menus.
- Performed opening and closing duties for the dining room area.
Bartender
LA CAFELA CAFE
04.2019 - 03.2022
- Mixed cocktails and beverages following established recipes and standards.
- Provided excellent customer service in a fast-paced environment.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Managed inventory levels and reported shortages to ensure stock availability.
- Assisted in training new bartenders on drink preparation techniques.
- Engaged with customers to create a welcoming atmosphere and build rapport.
- Performed opening and closing duties including restocking supplies.
Front Dest Officer
La Carmela Boracay
02.2017 - 06.2017
- Greet and welcome guests in person and on phone; answer and direct inquiries to designated department.
- Maintain log books, including sign-in/out logs, front desk expenditures, and calls received.
- Manage front office reception area by cleaning and organizing desk and visitor lobby.
Guest Service Crew
FUNHOUSE
01.2016 - 07.2016
- Assisting costumers about how to operate or to play machines
- Redeem tickets for trading food, drinks, toys, kitchenware, school supply & Etc.
- Sell tokens & promo to costumers.
- Explain what kind of promo's we have.
- Sell and serve refreshments to customers.
- Monitoring the Sales of the Prize machines such as Stop toys, Candies & Tickets.
- Talks to costumers to resolve complaints or problem about the machines & others.
Enumerator
Republic of the Philippine Statistic Authority
07.2015 - 08.2015
- Temporary job to go out door to door so that I can retain information from individuals and get a head count of the amount of people in the Philippines.
Education
Computer Science -
ICCT COLLEGE
High School -
Alternative Learning System
Elementary School -
Maly Elementary School
Skills
- Customer service
- Menu knowledge
- Dining area setup
- Order processing
- Credit card processing
- Cash register operation
- POS systems
- Inventory management
- Team player attitude
Languages
English
Beginner
A1
Timeline
Dining Room Assistant
Hippers Bar & Resto
11.2024 - Current
Bartender
LA CAFELA CAFE
04.2019 - 03.2022
Front Dest Officer
La Carmela Boracay
02.2017 - 06.2017
Guest Service Crew
FUNHOUSE
01.2016 - 07.2016
Enumerator
Republic of the Philippine Statistic Authority
07.2015 - 08.2015
Computer Science -
ICCT COLLEGE
High School -
Alternative Learning System
Elementary School -
Maly Elementary School