Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Place Of Birth
Height
Weight
Mother Name
Mother Occupation
Personal Information
Father Occupation
Languages Spoken
References
Timeline
Generic
Anna Rhea Aiza Broqueza

Anna Rhea Aiza Broqueza

Biñan City

Summary

To secure a challenging position that utilizes my years of experience , while allowing me the opportunity to grow professionally. I offer a strong interpersonal skills to develop global customer solutions with thought leadership and integrity, excellent interpersonal , oral and written communication and presentation skills , functioning well both independently and collaboratively with an outgoing personality.

My goal is to become a valued asset of the company.

Overview

10
10
years of professional experience
3
3
Certifications

Work History

KYC Chat Associate / KYC SME / Buddy Trainer

TELETECH (BPO)
08.2021 - 03.2024
  • Verifying the identity of (new) customers before they can be onboarded, to protect the business against illegal activities such as Money Laundering and Fraud.
  • Verifying users documents and selfies ,and checking for multiple accounts and fraudulent activities.
  • KYC SME is responsible for dissemination of policy/procedure updates.
  • KYC SME answers consultations and questions of tenured and new joiners agents , about the process or some relevant questions related to work.
  • Buddy Trainer introduce the new employee to the company's culture, familiarize them with the way things work and integrate them into the team before they can be endorsed in the production.

Front Desk Receptionist/ General Service Staff

MOTORCENTRAL SALES CORPORATION (HEAD OFFICE)
01.2018 - 06.2021
  • Answer phones and greet clients warmly, Answer Skype concerns of branches
  • Assist in filing duties, Perform basic bookkeeping duties
  • Reroute calls to appropriate people, answer inquiries about company
  • Received documents from branches and couriers
  • Sort and deliver documents to departments.

Secretary/Cashier

JONSON ELECTRONIC BIKE CENTER
08.2017 - 01.2018
  • Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions
  • Ensure customer service satisfaction and good client relationships Follow up on sales activity
  • Always Check the Daily Inventory and Monthly Inventory
  • Assigned in sending of all Daily Reports and Monthly Reports.

Sales Promo

Chronotron Inc. UniSilvertime
08.2016 - 06.2017
  • Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions
  • Ensure customer service satisfaction and good client relationships follow up on sales activity.

Cashier/Customer Service Assistant (Checkout)

Puregold Price Club Inc.
05.2014 - 08.2015
  • Always Remember the Eight Steps of Cashiering
  • Discusses products offered and ensures Customer Satisfaction
  • Tactfully handles confrontational or stressful interactions with the public
  • Assists Customers effectively by solving Customers Problem
  • Ensure that customers are satisfied with your service.

Cashier (Front-End)

Savemore Supermarket
09.2013 - 01.2014
  • Ensure that customers are satisfied with your service
  • Always remember the keyword GSAT (Greet, Smile and Always say Thank you) to the customer
  • Always give the exact change of the customer
  • Customers are always right.

Education

Elementary -

Biñan Elementary School
City Of Biñan Laguna

Secondary -

St. Francis National High School

COLLEGE- BS-PSYCHOLOGY (2 Years-Undergraduate) -

Colegio San Agustin
City Of Binan Laguna
04.2001 -

COLLEGE- AB PSYCHOLOGY (3rd Year -1st Semester) -

Trimex Colleges
City Of Binan Laguna

Skills

    Can Communicate in Speaking English / Filipino

Costumer Focus and Costumer OrientedAbility to work for long/Shifting hoursGreat attention to detail and willing to try new thingsUse imagination to come up with new ideas or to solve problems

Computer Literate (MS Word, PowerPoint, Excel)

Good written and verbal presentation skills Use proper grammar and have a good speaking voiceResourceful team player who excels at building trusting relationships with customers and colleagues

Adaptability

Certification

Top KYC Fincrime Flow Associate

Accomplishments

  • Best Eco. Bag Seller (Savemore Supermarket)
  • Best Cashier (Puregold Price Club Inc.)
  • Top Performer ( KYC FC Flow) - July 2023

Place Of Birth

E.A.M.C Quezon City

Height

5'

Weight

54 kg.

Mother Name

Marina Broqueza

Mother Occupation

(Deceased)

Personal Information

  • Citizenship: Filipino
  • Father's Name: Salvador Broqueza
  • Date of Birth: 03/06/94
  • Gender: Female
  • Marital Status: Single
  • Religion: Roman Catholic

Father Occupation

Jeepney Driver

Languages Spoken

English/Tagalog

References

  • Jacinto Salumbides ( KYC FC FLOW TEAM LEADER) - 0916-899-4722
  • Ronald Allan Allada, General Service Section (Supervisor), 0917-631-1869
  • Rainer Matthew Maquinay, Marketing Supervisor,0935-801-5261

Timeline

KYC Chat Associate / KYC SME / Buddy Trainer

TELETECH (BPO)
08.2021 - 03.2024

Front Desk Receptionist/ General Service Staff

MOTORCENTRAL SALES CORPORATION (HEAD OFFICE)
01.2018 - 06.2021

Secretary/Cashier

JONSON ELECTRONIC BIKE CENTER
08.2017 - 01.2018

Sales Promo

Chronotron Inc. UniSilvertime
08.2016 - 06.2017

Cashier/Customer Service Assistant (Checkout)

Puregold Price Club Inc.
05.2014 - 08.2015

Cashier (Front-End)

Savemore Supermarket
09.2013 - 01.2014

COLLEGE- BS-PSYCHOLOGY (2 Years-Undergraduate) -

Colegio San Agustin
04.2001 -

Elementary -

Biñan Elementary School

Secondary -

St. Francis National High School

COLLEGE- AB PSYCHOLOGY (3rd Year -1st Semester) -

Trimex Colleges
Anna Rhea Aiza Broqueza