Anna Patricia Navarro
Content Manager
Las Piñas City
Summary
To be able to apply and implement learned Tourism, Hospitality, Retail and Digital Marketing Skills. and be part of an organization that promotes learning, growth and development, while being an effective individual that contributes to the success of the organization that I will be affiliated to.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Freelance Digital Content Manager
Freelance
03.2023 - Current
- Managed content distribution to online channels and social media platforms.
- Tasks include content strategy development, content creation and editing, coordinating with writers and designers, maintaining content calendars, and analyzing performance metrics to drive continuous improvement
- Used content management system to analyze user engagement and website traffic metrics.
- Maintained content marketing calendar to schedule creation and delivery deadlines.
Owner/Baker
La Emilia Ph
02.2019 - 10.2023
- Responsible for baking and coming up with new recipes
- Marketing
- Advertising and selling products through different social media platform (Facebook, Instagram, Tiktok)
- Produced various content types: Social media posts, blogs and video content
- Monitor social media conversations and utilize engagement opportunities for the business
- Handles community management and online customer service
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Franchise Advertising Coordinator/Social Media Manager/Overall Operations Assistant
Loud Rumor
09.2021 - 02.2023
- Responsible for communication and project coordination with multiple departments, teams and fitness studio locations
- Handles the on-boarding and long term-relationship with franchise partners
- Gathering, interpreting and consolidating digital advertising metrics reports and KPIs
- Doing creative audits to maintain brand consistency
- Evaluating situations around pricing, platforms and over-all packages and services and find solutions that service all parties involved
- Coordinating with different teams and departments to brainstorm ideas and solve issues both internal and external
- Creating monthly content calendars and scheduling of posts for franchise partners
- Worked closely with the director of marketing to optimize the content calendar across all platforms to coincide with new marketing and product launches
Uniqlo Manager Candidate
Fast Retailing Philippines (UNIQLO)
07.2018 - 01.2019
- Responsible for managing the whole store operations to achieve and exceed sales target
- Inventory management
- Assisted customers in need of help/handled customer complaints
- Maximized performance by monitoring daily activities and mentoring team members.
- Worked with other store managers and Japanese area managers to plan company goals.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Customer Services Consultant
Lufthansa Services Philippines
04.2017 - 11.2017
- Handled flight bookings and special requests
- Rebooking/rerouting and ticketing for Lufthansa passengers all over the world
- Research various destinations and means of traveling, regarding prices, weather conditions, customs, reviews etc
- Planning excursions based on each client's needs and interests.
Internship
Delta Airlines NAIA Terminal 3
04.2016 - 07.2016
- Executive Assistant
- Worked with the Station Manager and Practicum Coordinator
- Processed and handled incoming trainee applicants
- In-charge of current trainees
- Handled passenger inquiries and complaints (lost luggage, lost and found, delayed flight)
- Assisted passengers in using the Kiosk machine (reprinting of boarding pass, viewing of itinerary, seat number and luggages).
Internship
College of Saint Benilde Travel & Tours
01.2016 - 04.2016
- Documentation Department
- Making and monitoring lists of students who will join the tour
- Assisting the students who will join their respective tours.
Education
Bachelor of Science in Hotel, Restaurant and Institution Management - Travel and Tourism
De La Salle – College of Saint Benilde
PhilippinesHigh School Diploma -
St. Mary’s College of Quezon City
PhilippinesSkills
Content editing
undefinedActivities
- Hotel tour guiding: International Christian Academy - In charge of introducing and guiding the students of the facilities of De La Salle – College of Saint Benilde, AKIC Campus and Hotel Benilde Maison De La Salle
- La Sallian Association of Tourism and Hospitality Convention - May 2015 - Hotel Benilde Maison De La Salle - Ushers Committee
- Travelers in Progress: Dar Amanah Tour Guiding Immersion - August 2015 - La Mesa Eco Park - In charge of guiding all the Muslim children all throughout the activities at La Mesa Eco Park
- Travelers in Progress: 28th Tourism Exposed and Tourism Convention - October 2015 - De La Salle – College of Benilde - Student In charge
- Organizations: Travelers in Progress Organization - Hotel Benilde Maison De La Salle - January 2015
Skills And Trainings
- Lufthansa.com upskill Training - Lufthansa Services Philippines - Technical support for Online Bookings on Lufthansa.com. - August 2017
- Lufthansa Global Baggage Training - Lufthansa Services Philippines - Comprehension and Interpretation of lost, left And damage reports in WORLD TRACER (SITA) - July 2017
- Lufthansa Global Crisis Training - Lufthansa Services Philippines - Crisis process for both Lufthansa and Lufthansa Intouch Service Centers. - July 2017
- Lufthansa Global Introductory Training - Lufthansa Services Philippines - Lufthansa Product and Service Portfolio Reservation, Ticket Sale, Special Service Requests, Rebooking, Cancellation and Refund System Training – Amadeus Altea via CASPAR and One-Res - April 2017
- Amadeus Philippines (Luzon) - Amadeus, Ayala Makati - Passenger Name Record making Basic Reservation using Amadeus - November 2015
- Front Desk Officer Training - Hotel Benilde Maison De La Salle - June 2015 - Trained and taught in providing excellent and premier service For guests in the hospitality industry. Assisted Hotel guests in checking-in and out
- Marketing and Promotions/Events Management - De La Salle – College of Saint Benilde - July 2015 - Ushered guests. Promoted our event through social media and other websites
Personal Information
- Hobbies: Reading, Travelling, Music & Arts
- Religion: Roman Catholic
- Height: 160cm
- Weight: 55kg
- Citizenship: Filipino
- Date of Birth: 07/13/96
- Marital Status: Single
Middle Initial
P.
Training
Manila Foods and Beverage Exposition - July 2015 - World Trade Center Manila The Power of Image - July 2014 - Hotel Benilde, Maison De La Salle, Malate, Manila
References
As Requested
Timeline
Freelance Digital Content Manager
Freelance
03.2023 - Current
Franchise Advertising Coordinator/Social Media Manager/Overall Operations Assistant
Loud Rumor
09.2021 - 02.2023
Owner/Baker
La Emilia Ph
02.2019 - 10.2023
Uniqlo Manager Candidate
Fast Retailing Philippines (UNIQLO)
07.2018 - 01.2019
Customer Services Consultant
Lufthansa Services Philippines
04.2017 - 11.2017
Internship
Delta Airlines NAIA Terminal 3
04.2016 - 07.2016
Internship
College of Saint Benilde Travel & Tours
01.2016 - 04.2016
Bachelor of Science in Hotel, Restaurant and Institution Management - Travel and Tourism
De La Salle – College of Saint Benilde
High School Diploma -
St. Mary’s College of Quezon City
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