ANNA MAY RANAS
Consolacion, Province Of Cebu
Summary
Professional and experienced operations leader with strong focus on optimizing branch performance and enhancing customer satisfaction. Skilled in process improvement, team collaboration, and adapting to changing business needs. Known for reliability, fostering cohesive team environment, and driving tangible results. Proficient in managing operational workflows, ensuring compliance, and leveraging problem-solving abilities to meet organizational goals.
Overview
25
25
years of professional experience
Work History
Branch Operations Head
City Savings Bank, Inc.
09.2018 - Current
- Streamlined branch operations by implementing process improvements, enhancing efficiency across multiple departments.
- Led training programs for staff, fostering professional development and increasing team productivity.
- Developed operational strategies that improved customer service response times and satisfaction scores.
- Analyzed performance metrics to identify areas for operational enhancement, driving continuous improvement initiatives.
- Coordinated cross-departmental collaboration to ensure alignment with overall business objectives and goals.
- Oversaw compliance with regulatory requirements, maintaining high standards of safety and quality across operations.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
Branch Service Officer
City Savings Bank, Inc.
10.2011 - 09.2018
- Managed daily branch operations, ensuring compliance with policies and procedures.
- Supervised team members, providing training and support to enhance service quality.
- Developed and implemented process improvements to streamline customer service workflows.
- Resolved complex customer inquiries, fostering strong relationships through effective communication.
Accounting Staff
City Savings Bank, Inc.
03.2004 - 10.2011
- Processed invoices and reconciled accounts to ensure accuracy in financial records.
- Assisted in preparing monthly financial statements, enhancing reporting consistency.
- Managed accounts payable and receivable using accounting software for efficient tracking.
- Conducted regular audits to identify discrepancies and improve data integrity.
Cashier
Bank of Cebu
01.2004 - 02.2004
- Maintained clean and organized checkout area to enhance customer experience.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
HR Staff
Bank Of Cebu
10.2001 - 12.2003
- Maintained employee records in HRIS, ensuring data accuracy and confidentiality.
- Assisted in onboarding new employees, ensuring completion of necessary paperwork and training sessions.
- Responded to employee inquiries regarding policies, benefits, and procedures promptly.
Teller
Bank of Cebu
04.2001 - 09.2001
- Processed customer transactions accurately and efficiently, ensuring minimal wait times.
- Assisted customers with account inquiries, providing clear information and support.
- Maintained cash drawer accuracy, performing regular reconciliations to prevent discrepancies.
- Promoted bank products and services to enhance customer satisfaction and engagement.
Education
Bachelor of Science - Accountancy
Cebu Institute of Technology - University
Cebu City, Philippines03-2001
Skills
- Strategic planning
- Opening and closing procedures
- Staff supervision
- Compliance reporting
- Compliance reviews
- Excellent work ethic
- Customer service
- Team player
- Strong team-builder
- Attention to detail
- Excellent time management skills
- Decision-making
- Goals and performance
Timeline
Branch Operations Head
City Savings Bank, Inc.
09.2018 - Current
Branch Service Officer
City Savings Bank, Inc.
10.2011 - 09.2018
Accounting Staff
City Savings Bank, Inc.
03.2004 - 10.2011
Cashier
Bank of Cebu
01.2004 - 02.2004
HR Staff
Bank Of Cebu
10.2001 - 12.2003
Teller
Bank of Cebu
04.2001 - 09.2001
Bachelor of Science - Accountancy
Cebu Institute of Technology - University