Anna Marissa Dauz
Imus, Province of Ilocos Sur,ILS
Summary
Dynamic customer service professional with a proven track record at MeasureUp, adept in problem-solving and critical thinking. Excelled in enhancing customer satisfaction and consistently exceeded performance metrics. Skilled in call center operations and active listening, demonstrating adaptability and a keen willingness to learn. Achieved recognition for outstanding service and support.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
MeasureUp
10.2019 - Current
- Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Do booking appointments for patients
- Responded to customer requests, offering excellent customer service.
- Developed rapport with customers and to get positive feedback from clients.
Customer Service Representative
Altisource
11.2015 - 10.2019
- Handled incoming calls,
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Walk through customer for their online bidding on a particular property
Customer Service Representative
Stream/Convergys/Concentrix
11.2013 - 11.2015
- Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Do basic troubleshooting
Accounting Clerk
Aerostone Inc
03.2010 - 08.2010
- Input high volume of monthly invoices with consistent accuracy.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
- Assisting salary pay-outs
Telephone Operator
Anantara Desert Islands Resorts & Spa
07.2008 - 01.2010
- Assisted over [Number] customers daily by answering questions and transferring to appropriate departments.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Operated switchboard and routed incoming calls to appropriate departments.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Receptionist
COPACABANA Apartment Hotel
01.2004 - 07.2008
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
Student Services Coordinator
AMA CLC Koronadal Branch
04.1998 - 07.2002
- Supported student social, emotional, and academic development.
- Served as a liaison between students and campus resources such as financial aid, tutoring services, and counseling centers.
- Coordinated academic advising services to help students select appropriate courses and maintain progress toward degree completion.
- Enhanced student engagement by implementing innovative academic support initiatives and programs.
Front Desk Receptionist
Marvella Plaza Hotel
04.1995 - 04.1998
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Service Crew Member
Dunkin' Donuts
09.1997 - 01.1998
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Worked well with teammates and accepted coaching from management team.
Education
Associate of Science - Food Technology
Notre Dame of Marbel University
Koronadal, Province Of South Cotabato, Philippines03-1994
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Willingness to learn
- Adaptable and Flexible
- Call center experience
Timeline
Customer Service Representative
MeasureUp
10.2019 - Current
Customer Service Representative
Altisource
11.2015 - 10.2019
Customer Service Representative
Stream/Convergys/Concentrix
11.2013 - 11.2015
Accounting Clerk
Aerostone Inc
03.2010 - 08.2010
Telephone Operator
Anantara Desert Islands Resorts & Spa
07.2008 - 01.2010
Receptionist
COPACABANA Apartment Hotel
01.2004 - 07.2008
Student Services Coordinator
AMA CLC Koronadal Branch
04.1998 - 07.2002
Service Crew Member
Dunkin' Donuts
09.1997 - 01.1998
Front Desk Receptionist
Marvella Plaza Hotel
04.1995 - 04.1998
Associate of Science - Food Technology
Notre Dame of Marbel University
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