ANNA MARIN ZAGADO
ST JOHN'S, NL
Summary
A front office professional committed to high standards and results-driven performance. Proven ability to manage administrative tasks, reliable and adaptable,
highly skilled in managing reservations, telephone calls and multitasking skills. Poised and professional with total commitment to guest satisfaction.
Overview
17
17
years of professional experience
Work History
Front Office Associate
Limketkai Luxe Hotel and Resort
11.2021 - 01.2025
- Company Overview: 3* business hotel
- Attends to guests check in and check out
- Assisting and handling requests of the guests
- Receiving payments and issuing receipts and keeping track of all cash and credit transactions
- Scanning of guests’ ID's and updating guests’ registration
- Multi tasking of all Front Office Duties: Answering telephone inquiries and hotel booking
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Developed strong relationships with returning guests through attentive service and genuine engagement during each visit.
Admitting Clerk
Cagayan de Oro Medical Center
04.2019 - 12.2021
- Interviews relatives/watchers for patients’ information
- Let the relatives/watchers fill up the patient’s information sheet
- Sees to it that the patient’s information is properly filled up
- Make rounds to check for room availability and vacancy
- Answer phone inquiries: clinic schedule and doctors’ availability
- Developed strong rapport with patients and family members, ensuring a compassionate and professional atmosphere during the admissions process.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
Receptionist
Acacia Hotel -Al Hamra Hotels and Management
09.2009 - 09.2010
- Welcomes guests and answer inquiries about hotel facilities
- Attends to guests check in and check out
- Handles monetary transactions and shift activity report
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
Front Desk Clerk
Mallberry Suites Business Hotel
10.2007 - 11.2008
- Welcome and greets guests upon arrival at the hotel
- Attends to their check in and check out
- Filing, Organizing, and completing registration paper works
- Performs night audit with finance officer and other related front office duties which may be assigned
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
Education
Bachelor of Arts - Mass Communication
Lourdes College
05.2006
Skills
- Attention to Details
- Tolerant and Flexible
- Attentive Listening and Empathy
- Computer Proficiency: Microsoft Office
- Research
- Guest relations
Timeline
Front Office Associate
Limketkai Luxe Hotel and Resort
11.2021 - 01.2025
Admitting Clerk
Cagayan de Oro Medical Center
04.2019 - 12.2021
Receptionist
Acacia Hotel -Al Hamra Hotels and Management
09.2009 - 09.2010
Front Desk Clerk
Mallberry Suites Business Hotel
10.2007 - 11.2008
Bachelor of Arts - Mass Communication
Lourdes College
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