Dynamic Operations Manager at The New Albergus Inc, skilled in problem-solving and team leadership. Successfully executed high-profile banquet events, enhancing guest satisfaction and operational efficiency. Proven track record in training and developing teams, while implementing effective policies that improved service standards and fostered collaboration across departments.
Has the overall responsibility for effectively executing all banquet events to ensure optimum performance and superior guest service. Responsible for coordinating all Banquet functions, proper room set up, service standards, proper breakdown of staff, smooth interaction with other departments, ensuring excellent guest relations, handling last minute requests, ensuring proper suppliers and par stock are maintained. Also carries managerial duties of training and development, coaching, supervising and motivating both banquet service, F&B, warehouse, logistics, decor and linen team. Communicating with all departments relevant to each department. Oversees repairs of equipment and machines under the department.
Analyzed sales and marketing data for improved strategies.
Improved brand visibility with well-executed promotional campaigns and engaging social media content.
Enhanced team collaboration through regular communication channels, fostering a positive work environment where ideas could flourish.
Managed sales promotions and marketing strategies on major social media sites.