ANNA LYN (YIEN) PEPANIO DIMATULAC
Pasig City
Summary
Experienced professional with a strong desire to pursue a challenging career in a reputable organization. Leveraging extensive learning, knowledge, and skills to drive significant contributions towards company success. Committed to delivering exceptional results and continuously seeking opportunities for professional growth and development.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
11
11
years of professional experience
Work History
Healthcare Insurance Advocate
SAGILITY
05.2022 - 01.2025
- Improved customer satisfaction by promptly addressing insurance inquiries and resolving issues.
- Educated clients on policy changes and updates, ensuring their understanding of insurance options.
- Developed strong relationships with insurance providers, fostering cooperation when resolving complex cases.
- Assisted in training new employees, sharing expertise in insurance advocacy and boosting team performance levels.
Travel Account Representative
EVERISE / C3 (Customer Contact Channels)
02.2019 - 07.2019
- Enhanced customer satisfaction by promptly resolving account issues and providing exceptional customer service.
- Resolved billing and payment issues for balanced, accurate accounts.
- Set up new customer accounts and updated existing profiles with latest information.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Reconciled customer accounts and identified discrepancies for further investigation.
- Collaborated with team members to ensure seamless coordination of bookings across various departments and locations.
Collections Specialist
Tata Consultancy Services
10.2015 - 04.2016
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Researched billing errors and discrepancies to initiate corrective action.
- Maintained accurate records of customer accounts, payments and payment plans.
Short term Loan Account Specialist
HDMF c/o DBPSC
09.2013 - 10.2015
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Improved loan processing efficiency by streamlining application procedures and documentation requirements.
- Collaborated with other departments to promptly process loan applications.
- Resolved customer complaints regarding loan products and services, restoring trust and satisfaction.
- Assisted customers with completing loan applications and other paperwork.
- Evaluated loan requests and documents to verify accuracy and completeness.
Education
BSBA - Financial Management
University of Rizal System
05.2013
Skills
- Computer Savvy
- Good Communication
- Interpersonal Skill
- Team Oriented
- Active Listening
- Detail Oriented
Languages
English and Filipino
References
John Mark Orillo
Operations Supervisor
09927071775
john.orillo@results-cx.com
Jasmin Rosalina
09338214356
jasmineslaisrosalina@gmail.com
BDO Bicutan Sucat Area
Administrative Assistant
Mel Christen Espinola
Customer Service Representative
09564193169
mielmaze21@gmail.com
Hobbies and Interests
Travelling, Reading, Exploring, Watching Variety of TV Shows and Movies
Timeline
Healthcare Insurance Advocate
SAGILITY
05.2022 - 01.2025
Travel Account Representative
EVERISE / C3 (Customer Contact Channels)
02.2019 - 07.2019
Collections Specialist
Tata Consultancy Services
10.2015 - 04.2016
Short term Loan Account Specialist
HDMF c/o DBPSC
09.2013 - 10.2015
BSBA - Financial Management
University of Rizal System
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