Annalyn Punzalan

Enthusiastic Telephone Operator with 5 years' experience providing phone reception services for BPO companies. A charismatic personality with excellent customer service talents. Skilled in managing switchboards with up to 1000 employees. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image. Articulate Telephone Operator driven to deliver top-notch telephone management services. Organizes work area to promote efficiency and provides superior customer service. Bilingual with advanced-level skills in English. Polite and professional Customer Service Representative with exceptional coordination skills. Proficient in use of Microsoft Office with proven ability to promote effective communication across departments. Courteous CSR and Telephone Operator successful at providing professional assistance in 10-hour office and call center. Talented at conveying information accurately and performing various data entry tasks.

PERSONAL INFORMATION

Age : 37

Address : 271 Quilo-Quilo South Padre Garcia Batanga, Philippines

Religion: : Roman Catholic

Mother's Name : Buena Z. Punzalan

Father's Name : Juanito Punzalan

Height: : 5'1

Hair Color: : Dark Brown

Sex: : Female

Nationality: : Filipino

Weight: : 120lbs

Language : English/Filipino