Annalyn P. Portugal
Lipa City Batangas
Summary
Experienced Remote Administrative Assistant or Virtual Assistant with 6 years as a Call Center Agent. Skilled in email management, data entry, and using Google Workspace (Sheets, Calendar, Drive). Adept at supporting company operations, organizing schedules, handling customer service, and ensuring smooth day-to-day operations. Strong communicator with excellent interpersonal and organizational skills, capable of managing multiple tasks efficiently, whether in remote or physical settings.
Overview
17
17
years of professional experience
Work History
Technical Sourcing Analyst/Recruiter
Ideal Concept/InsureMe
Pensylvania
08.2023 - Current
- Provided feedback to hiring teams about the suitability of each candidate for the role based on their experience, skillset and culture fit.
- Developed sourcing strategies and identified target markets to source suitable candidates.
- Identified, engaged, and built relationships with passive candidates through various channels such as LinkedIn, job boards, professional networks, referrals, and other online sources.
- When conducting technical sourcing online for CORD, a UK-based online platform that focuses on sourcing technical talent (such as front-end developers, back-end developers, Java developers, Python developers, and other related roles), using Boolean search on platforms like LinkedIn is a key strategy. Boolean search allows you to create specific search queries that help identify the right candidates with the required skills and qualifications.
Call Qualification Specialist
Lipa City
Remote Work
08.2023 - Current
- Collect key information such as the caller's personal details (e.g., name, age, contact information), family members (if applicable), health history, and income level.
- Verify the caller’s eligibility for certain plans based on age, employment status, income level, medical conditions, etc.
- Answer inbound calls from prospective customers or members.
- Provide clear information about health insurance products and services.
- Ask probing questions to understand the caller's needs and current health coverage (if any).
- Sending the leads to a licensed health insurance agent
Virtual Assistant/Admin Assistant
Premier Fitness Service
Lipa Batangas
05.2021 - 11.2021
- Invoicing- sending of invoices to customers and clients
- Email Management-organizing, handling, and responding to emails in a way that optimizes productivity, minimizes clutter, and ensures important messages are addressed in a timely manner. In a work environment, such as a call center or administrative setting, email management
- Payroll Reconciliation- ensuring that the payroll records are accurate and match the financial records of the company. It involves comparing and verifying various payroll-related data to ensure that employees are paid correctly and that the company's financial statements are accurate. The key objectives of payroll reconciliation are to identify discrepancies, ensure compliance, and maintain accurate financial records.
- Collection calls- phone calls made by a company, organization, or debt collection agency to recover overdue payments from customers who have outstanding debts. The purpose of these calls is to remind the debtor of their unpaid balance and encourage them to make a payment or arrange for a repayment plan.
Online English Teacher
51Talk
02.2021 - 05.2021
- Evaluated student performance through tests, exams and projects.
- Handled disciplinary problems with calm and poise and reported escalating issues to principal.
- Adapted teaching methods based on the strengths and weaknesses of each student.
- Developed class learning plans to meet district and statement requirements for instruction.
- Conducting English Lessons online to Chinese students
Customer Service Specialist
IQOR- Sta. Rosa Laguna
Sta. Rosa
09.2019 - 02.2021
- Answer customers' questions, and provide information on procedures or policies
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Take inbound calls from managers and tellers from different branches of the bank all over Australia
- They inquire about the transaction made by the customer
Financial Advisor
Concentrix/Westpac
Commonwealth
01.2018 - 03.2019
- Answer customers' questions, and provide information on procedures or policies
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Take inbound calls from managers and tellers from different branches of the bank all over Australia
- They inquire about the transaction made by the customer
Senior Process Executive
Infosys/ Dairy Crest
Taguig City
03.2012 - 10.2013
- Provide assistance for customers with special billing requests
- Promote company products, services, and savings plans when appropriate
- Place the order of the customer(Dairy Products)
- Billing Inquiry
Customer Service Representative
Teletech Customer Care Management phils. Inc.
Lipa City
08.2008 - 01.2011
- Provide assistance for customers with special billing requests
- Calculate and quote charges for services such as long-distance connections
- Promote company products, services, and savings plans when appropriate
- Keep records of calls placed and received, and of related toll charges
- Billing inquiry
- Addressed Disputed Transactions
Education
Villamor Air base
Pasay City01.2008
Bachelor of Computer Studies Specialized - Airline Operation Procedure
Philippine State College of Aeronautics
Skills
Job Roles/Positions:
- Sourcing Analyst / Candidate Sourcing
- Customer Service Representative
- Administrative Staff
- Virtual Assistant
- Sales Representative
- Collection Officer
- Data Entry Specialist
- Online Chat Support
- Interpersonal and Organizational Skills
- Phone Skills
- Customer Service
- Email Management
- Chat Support
- Online Chat Support
- Data Entry
- Google Spreadsheet
- Google Calendar
- Google Drive
- Knowledgeable with Computer and Computer Programs (eg, Microsoft Word, Excel, PowerPoint, etc)
Timeline
Technical Sourcing Analyst/Recruiter
Ideal Concept/InsureMe
08.2023 - Current
Call Qualification Specialist
Lipa City
08.2023 - Current
Virtual Assistant/Admin Assistant
Premier Fitness Service
05.2021 - 11.2021
Online English Teacher
51Talk
02.2021 - 05.2021
Customer Service Specialist
IQOR- Sta. Rosa Laguna
09.2019 - 02.2021
Financial Advisor
Concentrix/Westpac
01.2018 - 03.2019
Senior Process Executive
Infosys/ Dairy Crest
03.2012 - 10.2013
Customer Service Representative
Teletech Customer Care Management phils. Inc.
08.2008 - 01.2011
Villamor Air base
Bachelor of Computer Studies Specialized - Airline Operation Procedure
Philippine State College of Aeronautics
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