Dynamic and empathetic Customer Experience Agent with a proven track record at Alorica, where I enhanced customer satisfaction through effective problem-solving and outstanding service. Achieved a significant improvement in customer service ratings by prioritizing customer needs and confidentiality. Adept at managing administrative tasks, coordinating office operations, and fostering positive customer relationships. Highly organized and detail-oriented, seeking to leverage strong communication and problem-solving skills in an Office Administration role to enhance operational efficiency and contribute to team success