Summary
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Annalyn Dimayuga

Sariaya, Quezon
Annalyn Dimayuga

Summary

Dynamic and empathetic Customer Experience Agent with a proven track record at Alorica, where I enhanced customer satisfaction through effective problem-solving and outstanding service. Achieved a significant improvement in customer service ratings by prioritizing customer needs and confidentiality. Adept at managing administrative tasks, coordinating office operations, and fostering positive customer relationships. Highly organized and detail-oriented, seeking to leverage strong communication and problem-solving skills in an Office Administration role to enhance operational efficiency and contribute to team success

Work History

Alorica

Customer Experience Agent
10.2022 - 01.2023

Job overview

  • Utilized online chat, and email platforms to deliver outstanding customer service.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Investigated customer complaints and escalated issues to address critical requests.
  • Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
  • Efficiently processed returns and exchanges according to company policies while ensuring continued positive rapport with customers.
  • Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.

Education

Laguna State Polytechnic University
San Pablo City, Province Of Laguna, Philippines

Bachelor of Science from Psychology
09-2022

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Customer data confidentiality
  • Calm and professional under pressure
  • Understanding customer needs
  • Adaptability and flexibility

Languages

Filipino
Advanced (C1)
English
Intermediate (B1)

Timeline

Customer Experience Agent

Alorica
10.2022 - 01.2023

Laguna State Polytechnic University

Bachelor of Science from Psychology
Annalyn Dimayuga