Annalyn Caylo
Teacher
Summary
- Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
- Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
- Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 1 year of experience providing quality administrative support to clients.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
Work History
General Virtual Assistant (Healthcare Company)
SJR Workforce Solutions
05.2022 - Current
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Uploaded files for team use on Google Suite and Microsoft Teams.
- Completed business correspondence, transcription, and data entry.
- Conferred with customers by telephone, chat or email to provide information.
- Safeguarded sensitive information with discretion when dealing with confidential matters involving clients or company personnel.
- Supported project management with task delegation, progress tracking, and deadline monitoring to ensure timely completion.
- Contributed to financial management by invoicing clients promptly and accurately while tracking expenses for budgeting purposes.
- Demonstrated adaptability flexibility when managing multiple priorities shifting deadlines adjusting work plans accordingly meet evolving needs.
- Ensured data accuracy by performing thorough proofreading of documents before submission or distribution.
- Managed social media accounts for increased brand visibility, engagement, and growth across multiple platforms.
- Enhanced client satisfaction by providing exceptional customer service through prompt and professional email correspondence.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Managed CRM input, exports and clean up.
- Organized and managed team tasks using Trello and Asana.
- Uploaded files for team use on Google Suite and SharePoint.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Performed research to collect and record industry data.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
English Language Teacher
PHINMA Cagayan de Oro College
Cagayan de Oro City
05.2015 - 07.2022
- Delivered instruction in language arts encompassing reading, grammar, composition and literature, working with teachers in other subjects to integrate skills across curriculum.
- Developed overall yearly curriculum for teaching English-language learners based on school and national requirements.
- Developed age-appropriate lesson content for literature pieces to meet diverse learning styles.
- Taught 15 lessons per week to over 200+ students throughout 1st to 8th grade levels.
- Served as an advisor for the school''s literary magazine, mentoring aspiring writers and encouraging creativity among students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Assessed student progress, providing constructive feedback to motivate improvement in language proficiency.
- Integrated multimedia resources into lessons to enhance engagement and comprehension of complex topics.
- Managed all aspects of extracurricular activities, including planning events, coordinating schedules, and supervising students during field trips.
- Established clear expectations for behavior, promoting a respectful classroom culture conducive to learning.
- Organized tutoring sessions for struggling learners after school hours, providing personalized assistance in areas requiring additional support.
- Enhanced students' reading and writing skills by implementing engaging literature-based activities.
- Maintained strong communication with parents, keeping them informed of their child''s progress in language acquisition and academic performance.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Planned lessons for classroom of 200+ students.
- Graded students work based on completion, timeliness and accuracy and kept detailed records of grades.
- Established and maintained professional relationships with students, staff, parents and community members.
- Built variety of formative and summative assessments to measure student progress.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Implemented innovative teaching approaches for special needs students to meet requirements of individualized education plans.
- Taught 11 lessons per week to over 200+ students throughout 8 grade levels.
- Taught students remotely using online video chat platform and other delivery channels.
- Met with parents to discuss student progress and address concerns.
Customer Service Representative
Sykes Asia, Inc.
Cebu City
11.2013 - 01.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers' experiences.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Team/Region Leader Missionary
Flames of Fire for Jesus (Non-Government Organization)
Bagui City
05.2012 - 05.2013
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Streamlined reporting structures by consolidating information sources and automating data collection systems.
- Developed and executed strategic plans for business growth, resulting in increased revenue and market share.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created and managed project plans, timelines and budgets.
- Organized fundraising events, generating financial resources necessary for mission projects and community initiatives.
High School Social Studies Teacher
Corpus Christi High School
Cagayan de Oro City
05.2011 - 03.2012
- Devised lesson plans reflecting student educational, cultural and language diversity.
- Educated students regarding national and global social issues and influencing factors.
- Researched latest teaching techniques and incorporated into lesson delivery to improve concept acquisition.
- Established and supported positive educational environment for student learning.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Promoted cultural awareness and understanding by incorporating global perspectives when discussing historical events and their impact on societies.
- Boosted collaboration among students with group projects focused on analyzing historical events from multiple perspectives.
- Participated in school district meetings and parent-teacher conferences to give insight into student progress and curriculum plans.
- Provided advice and guidance to students needing morale-boosting and academic advising.
Asian Students Tutorial
Asian Students Tutorial
Cagayan de Oro
01.2007 - 03.2010
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Increased student motivation by creating a positive learning environment with clear expectations and consistent feedback.
- Mentored new teachers, providing guidance on instructional strategies and classroom management techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Improved student literacy by implementing targeted reading strategies in daily lessons.
- Maintained open lines of communication with parents, fostering strong partnerships to support student success.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Collaborated with parents to develop appropriate tutoring lessons.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Taught students remotely using online video chat platform and other delivery channels.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
- Maintained tutoring records to adjust instruction and update parents on student progress.
- Met with parents to discuss student progress and address concerns.
- Responded to email and telephone requests to provide students with specific information.
Education
Bachelor of Science - Secondary Education
PHINMA Cagayan De Oro College
Cagayan De Oro City 06.2006 - 03.2007
Bachelor of Science - Education of Individuals in Elementary Special Education Programs
Mindanao University of Science And Technology
Cagayan De Oro City 06.2007 - 04.2011
Master of Arts - Education Administration
PHINMA Cagayan De Oro College
Cagayan De Oro City 06.2020 - Current
Skills
Communication Skills
undefinedTimeline
General Virtual Assistant (Healthcare Company)
SJR Workforce Solutions
05.2022 - Current
Master of Arts - Education Administration
PHINMA Cagayan De Oro College
06.2020 - Current
English Language Teacher
PHINMA Cagayan de Oro College
05.2015 - 07.2022
Customer Service Representative
Sykes Asia, Inc.
11.2013 - 01.2015
Team/Region Leader Missionary
Flames of Fire for Jesus (Non-Government Organization)
05.2012 - 05.2013
High School Social Studies Teacher
Corpus Christi High School
05.2011 - 03.2012
Bachelor of Science - Education of Individuals in Elementary Special Education Programs
Mindanao University of Science And Technology
06.2007 - 04.2011
Asian Students Tutorial
Asian Students Tutorial
01.2007 - 03.2010
Bachelor of Science - Secondary Education
PHINMA Cagayan De Oro College
06.2006 - 03.2007
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