Anna Liza N. Mangahas

* Respond promptly to client queries, including requests for quotations, solution recommendations, and complaint resolutions.

* Ensure accurate vehicle assignments based on client requirements and color-coding regulations.

* Streamlined reservation processes for increased accuracy and reduced errors.

* Coordinate updates or changes in client requests, including schedule adjustments, pick-up/drop-off locations, destinations, and vehicle type preferences.

* Process online payments efficiently for both local and international clients.

* Provide detailed instructions to assigned drivers to ensure they fully understand trip requirements.

* Developed strong relationships with clients, leading to repeat bookings and referrals.

* Design and implement policies across various departments to address recurring issues and improve operational efficiency.

* Oversaw daily restaurant operations, including marketing, menu planning, staff management, and inventory.

* Managed hotel bookings for guests and arranged for their daily shuttle to and from the hotel.

* Managed daily shuttle schedules for employees who will attend meetings and events to different sites and locations.

* Collaborated with the Facilities Manager to resolve site issues efficiently.

* Organized sitewide events and created policies to reduce waste and cost.

* Managed arrival and departure flights, ensuring seamless coordination and on-time operations.
* Addressed and resolved complaints from irate passengers affected by delayed flights, including those accommodated in hotels due to extended delays.
* Oversaw operations at passenger departure check-in counters, ensuring efficient and accurate processing.
* Delivered personalized, high-quality service to first-class and business-class passengers, ensuring their comfort and satisfaction while awaiting boarding.
* Assigned to the baggage department, providing hands-on assistance to passengers with lost baggage and ensuring swift resolution of their concerns.