Annaliza Nario
Customer Support
Cavite
Summary
Proven Chat Support Specialist from Recruiting Resource, adept in database management and exceptional at fostering teamwork. Elevated user satisfaction and streamlined moderator training, showcasing strong problem-solving and communication skills. Known for meticulous attention to detail and a dependable work ethic, consistently enhancing team efficiency and online community standards.
Overview
2
2
Languages
Work History
Chat Moderator
Application or Cover Letter
11.2024 - Current
- Enhanced user experience by monitoring chat rooms and enforcing community guidelines.
- Increased user satisfaction with timely and professional responses to inquiries and concerns.
- Assisted in maintaining a positive online environment through active moderation of chat discussions.
- Contributed to the development of training materials for new moderators, enhancing team cohesion and efficiency.
Chat Support Specialist
Recruiting Resource
11.2024 - Current
- Collaborated with team members to improve overall performance, sharing best practices and addressing challenges together.
- Proactively communicated potential process improvements identified through daily work activities to supervisors for consideration in future updates or enhancements within the department''s operations plan framework.
Education
High School Diploma - Education
General Emillio Aguinaldo High School
Imus Cavite Philippines05.2022
Skills
Database Management
Timeline
Chat Moderator
Application or Cover Letter
11.2024 - Current
Chat Support Specialist
Recruiting Resource
11.2024 - Current
High School Diploma - Education
General Emillio Aguinaldo High School
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