Anna Liza Lomboya
Mabalacat City, Pampanga
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced skincare specialist with background in providing personalized care and treatments to clients, improving skin health through innovative techniques. Skilled in assessing client needs, recommending products, and performing various facial and body treatments. Demonstrated ability to enhance customer satisfaction and loyalty by creating customized skincare routines. Contributed to increased repeat business by delivering exceptional service and fostering positive client relationships. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Licensed Massage Therapist with excellent verbal communication and customer service skills. Competent and knowledgeable in variety of massage treatments. Positive, enthusiastic and energetic.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Massage Therapist and Beauty Aesthetician
Beannatiful Wellness Center
Angeles, Pampanga
07.2024 - Current
- Conducted initial assessments of clients to determine presenting issues and develop treatment plans.
- Created documentation including assessment notes, treatment plans, progress notes, discharge summaries and referrals.
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Maintained a clean and organized work environment while adhering to safety protocols.
- Educated clients on proper post-treatment care, such as stretching exercises or lifestyle changes, that could enhance the effects of the massage.
- Developed individualized treatment plans based on client assessments and preferences.
- Created a relaxing atmosphere by using essential oils and soothing music during sessions.
- Utilized various modalities such as trigger point therapy, myofascial release, neuromuscular technique, hydrotherapy, reflexology, lymphatic drainage, acupressure points and energy healing techniques in treatments.
- Managed appointments through scheduling software systems with accurate records of services rendered.
- Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions.
- Responded promptly to any questions or inquiries from potential customers about services offered.
- Promoted additional services and products available at the spa in order to increase revenue stream.
- Kept abreast of industry trends by reading trade magazines and attending seminars or workshops related to massage therapy.
- Performed quality, therapeutic bodywork to meet clients' needs.
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
- Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
- Personalized massage services to craft customized sessions.
- Safeguarded client experience, maintaining confidentiality and upholding commitment to safety.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Protected workplace culture by building relationships with team members, respecting diversity and supporting goals.
- Managed inventory of supplies, including oils, lotions, and linens, to ensure availability for all treatments.
- Advised clients on post-treatment care and recommended follow-up sessions as needed.
- Maintained clean and organized work environment, ensuring all equipment and supplies were sanitized according to health standards.
- Worked with oils and treatment aids to improve massage experiences.
- Discussed body treatment needs and expectations with clients to maintain customer satisfaction.
- Promoted health and wellness benefits of massage and related therapies to help clients achieve goals.
- Advised clients on personal care between appointments and relevant products for individual needs.
- Researched new products and therapy modalities to increase service offerings.
- Performed laser vein therapy and laser hair removal procedures.
Manager of Operations
Eannas Gluta Glow Wellness Center
Angeles City, Pampanga
11.2019 - Current
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Created and managed budgets for operational departments and monitored progress against goals.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Negotiated contracts with vendors for services necessary for daily operations.
- Oversaw inventory management activities including ordering supplies as needed.
- Investigated customer complaints related to product and service quality or delivery issues.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Prepared reports summarizing operational results against established goals and objectives.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Hired and onboarded team members to meet immediate and expected demand.
- Coordinated logistics and supply chain operations, ensuring timely delivery of products and services.
- Managed inventory levels, optimizing stock to meet demand without overstocking or shortages.
- Ensured compliance with industry regulations and maintained high standards of operational excellence.
- Monitored operational budgets, reducing costs through strategic planning and optimization.
- Managed scheduling, training and inventory control.
- Addressed customer concerns with suitable solutions.
- Oversaw financial management, budget management, accounting and payroll activities.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Administrative Assistant
Clark Agri Tech Inc
Clark Freeport Zone, Clark Field Pampanga
05.2009 - 06.2022
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements for senior managers according to their requirements.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Developed project plans for various tasks assigned by upper management.
- Monitored progress on projects assigned by upper management.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer inquiries to appropriate department personnel.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded to customer issues to provide immediate resolution and improve retention.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Drove customer feedback to deliver information to management for corrective action.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
Education
Bachelor of Science - Accountancy
University of Pangasinan
Arellano Street, Dagupan City, Pangasinan 2400 Ph04-2009
Skills
- Swedish Massage
- Physical power
- Understanding of body signals
- Understands spa services
- Strong manual dexterity
- Front Desk Management
Affiliations
- Hardworking to my assign Task
- Honest at all times
- Respectful to everyone
- Professional at work.
- Compassionate
Accomplishments
- Graduated Salutatorian on my Secondary Education
- Graduate of Bachelor of Science in Accountancy
Certification
- NC II TESDA Massage Therapist License 2024
- Cathy Katy Academy Nail Technician Completion Course with Certification
- Cathy Katy Academy Eyelash Technician Training Course with Certification
- Gems Advance Aesthetic Training Center SPMU Full Course Training with Certification (Certified SPMU Artist)
- Academy of Advanced Aesthetic Master Class with Full Course Completion with Certification (Certified Aesthetician and PMU Artist)
- Clair Voyance Virtual Assistant Training with Certificate
Languages
Filipino
First Language
English
Upper Intermediate (B2)
B2
Pangasinan
Upper Intermediate (B2)
B2
Ilocano
Elementary (A2)
A2
Visayas
Elementary (A2)
A2
References
References available upon request.
Timeline
Massage Therapist and Beauty Aesthetician
Beannatiful Wellness Center
07.2024 - Current
Manager of Operations
Eannas Gluta Glow Wellness Center
11.2019 - Current
Administrative Assistant
Clark Agri Tech Inc
05.2009 - 06.2022
Bachelor of Science - Accountancy
University of Pangasinan