Anna Liza Laquindanum

• Managed high-volume inbound and outbound calls to address customer inquiries and concerns.
• Collaborated with team members to enhance customer experience and resolve issues efficiently.
• Managed customer interactions through CRM software, guaranteeing thorough and accurate documentation of account details.
• Conducted comprehensive training on call center protocols and best practices to optimize customer service performance.
• Managed high-volume inbound and outbound calls to ensure customer satisfaction.
• Resolved customer inquiries effectively, demonstrating strong problem-solving skills.

Executed tailored meal preparation for Swiss family in Geneva and Gstaad, ensuring alignment with unique dietary preferences.

• Developed customized meal plans catering to diverse dietary needs and preferences.
• Managed inventory, sourcing ingredients from local farms and specialty markets.

• Coordinated assistance with daily living activities, ensuring a safe and comfortable environment for clients.
• Established clear communication channels with family members to ensure consistent updates on client well-being.
• Developed and executed personalized care plans to enhance client well-being.
• Managed medication schedules and ensured compliance to enhance health maintenance.
• Assisted clients with daily living activities, ensuring comfort and safety.
• Communicated effectively with family members to provide updates on client well-being.

• Oversaw daily operations, ensuring adherence to quality standards and operational efficiency.
• Developed and implemented strategic plans to enhance service offerings and customer satisfaction.
• Managed a team of supervisors, providing mentorship and guidance to improve performance.
• Analyzed market trends to identify opportunities for growth and expansion of services.
• Led operational strategy to enhance service quality and customer satisfaction.
• Developed training programs for staff, improving overall team performance and efficiency.