ANNA LISA GUERRERO

• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Followed up with customers to increase customer service with travel plans.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
• Collaborated with colleagues to create and promote special travel packages.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
• Helped customers with passport and visa applications.

• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Educated clients on new products or services to increase customer engagement with brand.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
• Developed and maintained strong working relationships with professionals within assigned territory.

• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Followed up with customers to increase customer service with travel plans.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.
• Helped customers with passport and visa applications.

• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Followed up with customers to increase customer service with travel plans.
• Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Collaborated with colleagues to create and promote special travel packages.
• Helped customers with passport and visa applications.

NATIONAL CERTIFICATE II

CAREGIVING

CERTIFICATE NO. 19131102058502

NATIONAL CERTIFICATE II

HEALTH CARE SERVICES

CERTIFICATE NO. 16131402 027969

WES ( World Education Services)

EDUCATIONAL CREDENTIAL ASSESSMENT FOR IMMIGRATION, REFUGEES AND CITIZENSHIP CANADA

ECA# 42436751MM

Reference No. 4243675

CANADIAN EQUIVALENCY SUMMARY

BACHELOR'S DEGREE ( Four Years)