ANNALENE REYTERAN
Account Executive
Cainta
Summary
Energetic and dependable individual seeking a position as a client coordinator/account executive. Bringing strong Physical stamina and a commitment to provide best results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
18
18
years of professional experience
12
12
years of post-secondary education
Work History
Customer Service Representative
Foundever
11.2023 - 01.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
Freelance Sales
Largeformatics Advertising
03.2023 - 10.2023
- Developed strong communication and organizational skills through working on group projects.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Advisor 1, Custumer Services
Concentrix Philippines
09.2021 - 12.2022
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Account Executive
Metro screen technologies inc.
05.2019 - 09.2021
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Prepared additional quotes for current clients to upsell products and services.
- Managed sales cycle to maintain solid customer base.
Account Coordinator
Metroscreen Technologies Phils, Inc.
10.2016 - 04.2019
- Asked appropriate open-ended questions to discover customers' needs and requirements.
- Maintained extensive knowledge of competitors' offerings and presence in assigned territories.
- Prepared, filed and retrieved sales-related documents such as contracts.
- Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
- Coordinated meetings, calls, and demos for [Number]-person account management team.
Information Secretary
Carelink Health Care Services Co.
01.2016 - 06.2016
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Created and updated records and files to maintain document compliance.
Domestic Helper
Overseas Filipino Worker
06.2013 - 03.2015
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Assisted disabled clients to support independence and well-being.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Offered companionship and kindness to elderly patients.
- Maintained clean, safe, and well-organized patient environment.
Quality Control Inspector
Sub-Con Nikkan Otsuka
12.2011 - 05.2013
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
- Completed precise measurements using special tools.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Finisher
Sub-Con Miyasaka
01.2009 - 12.2011
- Reviewed final aspects of finishing for compliance with established standards related to color, textures, metals, exotic woods and aged finishes.
- Verified finishing met established standards for color, textures, metallic, exotic woods and aged finishes.
Manual Mounting
Ionics Science Park
01.2006 - 04.2006
- Identified gaps in existing compliance processes and recommended updates.
- Evaluated and monitored supplier and partner relationships to support compliance.
- Assisted with development of compliance objectives and strategies.
Education
HEALTH CARE SERVICES NC 11, Asia Pacific Caregiver and Healthcare Training Center -
04.2015 - 04.2016
CAREGIVING NC 11, Asia Pacific Caregiver and Healthcare Training Center - undefined
04.2015 - 05.2015
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Maligaya National High School
01.2000 - 04.2004
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Atimonan Central School 1
01.1994 - 04.2000
Skills
Communication
Appointment Scheduling
Flexibility
Computer literacy
Customer service skills
Hardworking
Fast-learner
Dialect Spoken
English, tagalog, little arabic
Timeline
Customer Service Representative
Foundever
11.2023 - 01.2024
Freelance Sales
Largeformatics Advertising
03.2023 - 10.2023
Advisor 1, Custumer Services
Concentrix Philippines
09.2021 - 12.2022
Account Executive
Metro screen technologies inc.
05.2019 - 09.2021
Account Coordinator
Metroscreen Technologies Phils, Inc.
10.2016 - 04.2019
Information Secretary
Carelink Health Care Services Co.
01.2016 - 06.2016
CAREGIVING NC 11, Asia Pacific Caregiver and Healthcare Training Center - undefined
04.2015 - 05.2015
HEALTH CARE SERVICES NC 11, Asia Pacific Caregiver and Healthcare Training Center -
04.2015 - 04.2016
Domestic Helper
Overseas Filipino Worker
06.2013 - 03.2015
Quality Control Inspector
Sub-Con Nikkan Otsuka
12.2011 - 05.2013
Finisher
Sub-Con Miyasaka
01.2009 - 12.2011
Manual Mounting
Ionics Science Park
01.2006 - 04.2006
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Maligaya National High School
01.2000 - 04.2004
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Atimonan Central School 1
01.1994 - 04.2000